Debt Collector
Spectrum Network International
Nairobi, Kenya
4d ago
source : BrighterMonday

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

    The post holder will :

  • Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.
  • Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
  • Portfolio performance
  • Monitoring and control
  • Act as a mediator for disputes between customers and principals / Clients
  • Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
  • Record information about financial status of customers and status of collection efforts in the company’s system.
  • Respond to all correspondences e.g. e-mail, telephone, postal mail.
  • Organize, manage and implement the most suitable debt recovery method and techniques.
  • Negotiate credit extensions if and when required.
  • Preparation of reports as required
  • QUALIFICATIONS

  • Possession of a Diploma in any field from a recognized Institution with at least 1 year experience in Collection / Credit or Sales and Marketing environment (Diploma (Banking / Credit management background will have an added advantage)
  • Strong analytical power, good problem solving skills and ability to work under immense pressure.
  • Good communication and interpersonal skills to manage stakeholders.
  • Computer literate & English proficiency.
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