Debt Collector Manager & Debt Collector Team Leader
Prestopap Technology Limited
Nairobi, Kenya
1d ago
source : BrighterMonday

Job Summary

Management skills, excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 6 years
  • Job Description

  • Performvarious duties on assigned accounts such as recording, verification andvalidation of customer’s details as received from Client
  • Supervises andcoordinates activities of employees engaged in collecting overdue payments fromcustomers and advising them accordingly.
  • Advisecustomer on ways of clearing their debts while communicating to them on theimportance of paying their debts and consequences of non-payment.
  • Leading andmotivating the collections team in order to achieve collections target.
  • Recruit, hire,train and evaluate staff members within the collections department to ensure asufficient number of staff members are available to handle the workload.
  • Ensure all theallocated account were monitored on a daily basis to maintain the collectionportfolio within the accepted limits.
  • Ensuring allthe allocated accounts are monitored on a daily basis to ensure the collectionis within the accepted limits by ensuring that the collection agent make atleast 80 calls per day.
  • Training thecollection agents on the use of the in house system.
  • Portfolioperformance Monitoring and control
  • Maintainingdata integrity and keep customer details confidential
  • Organize,manage and implement the most suitable debt recovery policies and techniques.
  • Regularlygenerate and present accounts progress reports as well as collection summarydata as required
  • Setting upweekly and monthly performance targets and managing daily portfolio allocationon the collection team.
  • Preparationof weekly and monthly reports on the team’s progress
  • Coming upwith appropriate Standard Operating Procedures for each team.
  • Perform otherrelated duties as per management request.
  • JOB COMPETENCIES (Knowledge, Skills and experience)

  • Diploma / Degree in Finance, Economic or equivalent business related field.
  • 3+ Years’ experience in managing a team in debt collection
  • Strong leadership qualities with proactive, results- oriented and a positive disposition.
  • Fluency in both Swahili and English.
  • Must have good verbal and written communication skills.
  • Must have an assertive but tactful approach.
  • Must be able to stay calm under pressure and work to strict deadlines.
  • Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
  • Must be numerate to explain payments, financial terms and credit services.
  • Must have good administration and IT skills.
  • Apply
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