Management skills, excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Minimum Qualification : Bachelor
Experience Level : Mid level
Experience Length : 6 years
Performvarious duties on assigned accounts such as recording, verification andvalidation of customer’s details as received from Client
Supervises andcoordinates activities of employees engaged in collecting overdue payments fromcustomers and advising them accordingly.
Advisecustomer on ways of clearing their debts while communicating to them on theimportance of paying their debts and consequences of non-payment.
Leading andmotivating the collections team in order to achieve collections target.
Recruit, hire,train and evaluate staff members within the collections department to ensure asufficient number of staff members are available to handle the workload.
Ensure all theallocated account were monitored on a daily basis to maintain the collectionportfolio within the accepted limits.
Ensuring allthe allocated accounts are monitored on a daily basis to ensure the collectionis within the accepted limits by ensuring that the collection agent make atleast 80 calls per day.
Training thecollection agents on the use of the in house system.
Portfolioperformance Monitoring and control
Maintainingdata integrity and keep customer details confidential
Organize,manage and implement the most suitable debt recovery policies and techniques.
Regularlygenerate and present accounts progress reports as well as collection summarydata as required
Setting upweekly and monthly performance targets and managing daily portfolio allocationon the collection team.
Preparationof weekly and monthly reports on the team’s progress
Coming upwith appropriate Standard Operating Procedures for each team.
Perform otherrelated duties as per management request.
JOB COMPETENCIES (Knowledge, Skills and experience)
Diploma / Degree in Finance, Economic or equivalent business related field.
3+ Years’ experience in managing a team in debt collection
Strong leadership qualities with proactive, results- oriented and a positive disposition.
Fluency in both Swahili and English.
Must have good verbal and written communication skills.
Must have an assertive but tactful approach.
Must be able to stay calm under pressure and work to strict deadlines.
Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
Must be numerate to explain payments, financial terms and credit services.
Must have good administration and IT skills.