The Front Office Receptionist is dynamic and efficient and serves all guests with a professional, warm and positive attitude.
She / he will welcome guests as they arrive at the hotel and ensure to provide assistance at all times.
Your duties include checking guests in and out, issuing keys, taking reservations, preparing bills and dealing with payments.
English is essential, with a second language a huge plus.
Eloquent speech with excellent verbal and written communication skills.
You provide guests with information, answer their queries and deal with complaints.
Certificate / Diploma in Front Office operation
Strong organizational skills required.
Must be fluent in verbal and written English.
Must have attention to detail.
Good customer service skills
Must have 2-3 years’ experience in the same role
Exceptional customer service skills, patience, and tact.
The ability to be calm and well organized, even when working under pressure.
The ability to handle cash, credit / debit cards, and foreign currency.
Some secretarial and keyboard skills.
Accurate and able to pay attention to detail.
Ability to operate standard office equipment
The post requires smart, presentable, transparent, honest, articulate and self-motivated person. You will be welcoming guests, issuing invoices and receipts, handling cash, ensuring guest comfort, etc