Hotel Receptionist
Karangi Coftea Ltd
Nairobi CBD
1d ago
source : Pigiame

Responsibilities

  • The Front Office Receptionist is dynamic and efficient and serves all guests with a professional, warm and positive attitude.
  • She / he will welcome guests as they arrive at the hotel and ensure to provide assistance at all times.
  • Your duties include checking guests in and out, issuing keys, taking reservations, preparing bills and dealing with payments.
  • English is essential, with a second language a huge plus.
  • Eloquent speech with excellent verbal and written communication skills.
  • You provide guests with information, answer their queries and deal with complaints.
  • Professional Qualifications

  • Certificate / Diploma in Front Office operation
  • Strong organizational skills required.
  • Must be fluent in verbal and written English.
  • Must have attention to detail.
  • Good customer service skills
  • Experience

  • Must have 2-3 years’ experience in the same role
  • Exceptional customer service skills, patience, and tact.
  • The ability to be calm and well organized, even when working under pressure.
  • The ability to handle cash, credit / debit cards, and foreign currency.
  • Some secretarial and keyboard skills.
  • Accurate and able to pay attention to detail.
  • Ability to operate standard office equipment
  • The post requires smart, presentable, transparent, honest, articulate and self-motivated person. You will be welcoming guests, issuing invoices and receipts, handling cash, ensuring guest comfort, etc

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