1. General Administration
Support the pre-sale representative in all aspects of vendor activities, order processing, and after sales requirements to ensure overall vendor satisfaction.
2. Order Management
Carry out daily consignments audit to check for non-conformities in liaison with the depot clerks and execute on actual deliveries after a comprehensive route planning in liaison with the pre-sales representative to ensure the customer satisfaction.
3. Customer Relationship Management ensure a flawless and timely execution of promises made to the vendors in regards to product delivery to drive sales volume.
4. Account Management Ensure that the collections for the day are tallying with orders placed, delivered and the reconciliations done on daily basis to ensure alignment with other departments for performance tracking.
report customer service levels and product quality for remedial action.
6. Resource Utilization
Efficiently use company resources to ensure optimal returns for the Company. This includes ensuring that the sales vehicles, motorcycle, and other assets as may be allocated are in proper working conditions and available for inspection should the need arises.
7. Knowledge Transfer Promote digital sales tools & processes by assisting vendors with navigation of digital system to ensure ease of service delivery.
KEY PERFORMANCE INDICATORS
Our client is Distribution Company within Nairobi that sells and distributes fresh produce.