Solution Engineer - Cardinal Commerce
VISA
Nairobi, Nairobi County, KE
5d ago

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network enabling individuals, businesses, and economies to thrive.

Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.

The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.

As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.

We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together , let's transform the way the world pays.

Job Description and Responsibilities

The Cardinal Commerce Global Customer Services team (GCS) is dedicated to ensuring an excellent Customer experience throughout the design, implementation and ongoing support of our authentication and data solutions, which we offer to both merchants and issuers alike.

What a Solution Engineer does at Visa :

As a Solution Engineer, you will be responsible for assisting Clients understand, compare and contrast the solutions that are available for integrating Cardinal’s Authentication Solutions for EMV 3DS.

You will work side by side with sales, business development, and / or account management teams to ensure the client and their technology team understands all the technical aspects, requirements and final solution design for the Client.

In this role, you are expected to :

Work with the Client’s technical team to define how the product will be deployed

Manage RFI / RFP requests and contracting processes, standardize best practices, and establish SLAs to drive rapid cycle times and maximum opportunity conversion to support sales efforts

Partner with our internal client-facing teams to ensure seamless client transitions, interacting with and influencing all levels of the organization, including senior executives

Be able to expertly present Cardinal’s solutions in a manner that enables the client to understand how our solutions integrate and are supported

Manage multiple customer engagements concurrently

Complete Solution design documentation for various Cardinal products and Services

Why this is important to Visa

In today’s constantly evolving payment technology & authentication landscape, a successful Solution Engineer is a subject matter expert who has the capability to guide our customers through understanding and implementing complex browser and native application (SDK) authentication flows.

As the ecosystem continues to change and as new regulations are implemented, it’s imperative that we have well equipped Solution Engineers who are market focused, solution driven, and understand both the business and technical implications of how these technologies are deployed.

Qualifications

Bachelor's degree from an accredited college or University, within a Business, Finance or Technology discipline

8+ years of successful technical support and / or relationship management experience

High degree of proficiency in MS Office (Word, PowerPoint, Excel)

Ability to work in a virtual environment while travelling; i.e. solid time management, organization, negotiation and influence skills

Proven analytical and decision-making abilities

Able to proactively identify business opportunities and persuasively influence both internal and external constituents

Superior teamwork, interpersonal and communication skills

Developed information seeking skills and ability to communicate for results

Advance negotiation, influencing and collaboration skills

Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner

Demonstrated strong project leadership capabilities

Ability to translate technical communications from engineers into client facing material

Strong organization skills including resolution management and follow up

Experience in owning and defining business processes in a technology company

Additional Information

Payments industry knowledge

Experience working in fast paced, high-growth start up environments a plus

High degree of proficiency in SalesForce preferred

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