Job Purpose and Summary
The person will be the Technical Master to Support Both Solutions Business Consultant’s as well as System Engineer’s for Canon Partners in North Africa Sales cluster
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.
You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Main Source for Solutions Technical Knowledge
Technical Training for Canon Solutions Portfolio.
Second Level Support for System Engineers of Partners
To define the KPI’s which required to Measure the performance of System Engineers Across the Region
Provide onsite support to Canon distributors and end-users using Canon systems.
Main Contact with Ntware to Provide Technical Information for NSO’s as well as Partners
Visit end-user or distributor premises to investigate and resolve problems as necessary.
Evaluate, prioritize and respond to field suggestions and written enquiries.
Take overall technical responsibility for assigned Solutions.
Attend training courses on nominated solutions as required.
Write effective training courses for nominated Solutions, to include, visual aids, practical exercises, and means to check understanding.
Effectively deliver training courses to distributors’ personnel, at suitable locations in Region.
Coordinate with Service Teams to Increase the Connectivity rate Canon Devices to e-Maintenance
Uniflow Sales training
Making POC (Proof of concept)
CPC and click pricing
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it.
We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
Engineering Degree Computer or Communication
Office Solutions Experience 5 Years Plus
Uniflow and Therefore Experience
Uniflow Advanced Diagnostic Certified
Able to communicate, at times involving complex technical information, to individuals at all levels, internally and externally.
High level of Customer Centric attitude.
Certification and Experience on Microsoft Networking infrastructure, Servers and VMWARE
High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-
technical people at all levels.
Fluency in written and spoken English and French.
Excellent Analytical skills
Motivation and aptitude to continue learning
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together.
You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.