General Manager, Commercial Services
I&J Consultants Limited
Nairobi, Kenya
5d ago
source : BrighterMonday

Job Summary

Responsible for driving the business strategy, ensuring the growth and development. This would include the achievement of defined revenue targets, the development of organizational capacity, and the growth of the business both locally and regionally as well as projects management.

  • Minimum Qualification : Bachelor
  • Experience Level : Management level
  • Experience Length : 15 years

    Only applications received via BrighterMonday will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified.

    Please do not apply if you do not meet the minimum requirements set out below.

    Commercial Services

    Position Reports to Managing Director

    Position Supervises

  • Clearing & Forwarding Manager
  • Business Development Manager
  • Shared Services Manager
  • Duties and Responsibilities

    The duties and responsibilities are as follows :

    I. Leadership Roles and Responsibilities

  • a) Develop and implement an effective targeted Business Growth strategy;
  • b) Develop and manage a Customer Focus Strategy;
  • c) Work with the business development team to identify clients and opportunities for new business;
  • d) Build and maintain profitable partnerships with key stakeholders;
  • e) Continually research the market for potential business opportunities that could augment the company’s sales portfolio;
  • f) Streamline operations to achieve continuous efficiency in management and establishing clear procedures;
  • g) Oversee the development of the company’s financial budget and ensure the adherence to the same;
  • h) Supervision of all employees to ensure that all policies and procedures are implemented in all areas e.g. : port operations, shipping line procedures, customs procedures and accounting procedures;
  • i) Oversee the performance management of all staff and ensure the adherence to the set guidelines as regards performance management;
  • j) Identify, solicit and direct all aspects of public relations, operations and other staffing;
  • k) Guide the development of high level relationships and account management with existing and potential major customers;
  • l) Manage senior client relationships once business is secured to ensure long-term profitability and growth.

    II. Operational Roles and Responsibilities :

  • a) Oversee the functioning of an efficient clearing and forwarding operations within the company;
  • b) Ensure that the business has a robust sales and business development processes;
  • c) Guide the resolution of any problem that may arise with shipping lines, Kenya Revenue Authority, or port operations;
  • d) Oversee the coordination with client companies to obtain volume of future shipments for internal planning as well as maintaining good relationship and positive image of the company;
  • e) Ensure all regulatory requirements to engage in clearing and forwarding business are met;
  • f) Oversee the entire clearing and forwarding processes to ensure timely delivery of services;
  • g) Ensure appropriate customer measures and Key Performance Indicators (KPI’s) are maintained at business level;
  • h) Facilitate the business development process and guide the commercial team with every aspect of client relations.

    III. Perform any other duties as may be assigned from time to time

    Key Result Areas :

    The jobholder’s accountability areas are outlined as follows :

  • a) Achievement of revenue targets;
  • b) Management of cost of operations;
  • c) Submission of accurate, timely and relevant reports to the MD and the Board;
  • d) Effective management of all teams to ensure achievement of the set goals;
  • e) Continuous process improvement of services through efficient working;
  • f) Enforcement of relevant guidelines, rules and regulations

  • g) Effective communication of all company policy guidelines;
  • h) Efficient liaison with external stakeholders.

    Knowledge and Skills Required :

    The jobholder must possess :

  • a) A minimum of Bachelor’s degree in a Business related field;
  • b) A minimum of 15 years relevant experience with a minimum of 5 years in a senior leadership role;
  • c) A diploma in clearing & forwarding or any other related course from a recognized institution;
  • d) Must demonstrate a thorough knowledge and understanding of customs legislation, tariffs, import / export documentation, customs clearance, bond management and customs declaration;
  • e) Must be well conversant with port operations procedures with established relationship with all stake holders of the clearing and forwarding industry.

  • f) Must have good knowledge of government procedures relating to imports & exports knowledge of customs laws pertaining to Kenya, East Africa;
  • g) Must demonstrate the ability to maintain good working relationships with all the stakeholders;
  • h) Must possess leadership skills and be a team player;
  • i) Ability to work independently with sound decision making techniques;
  • j) Must demonstrate good supervision skills;
  • k) Must demonstrate ability to delegate work and provide solutions to technicalities as well as conflict management;
  • l) Must demonstrate strong financial acumen;
  • m) Must be flexible in work habits and schedules,

  • n) Must demonstrate high integrity and ethical practice;
  • o) Must demonstrate commitment to operational effectiveness;
  • p) Must have knowledge in use of MS office packages.

    If you fit any of the profiles above and interested in this challenging opportunity please submit your application with a detailed CV.

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