IT Customer Service
Reliable Recruiters
Nairobi
6d ago
source : BrighterMonday Kenya

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Duties

  • The installation and configuration of computer systems.
  • Going through call logs to determine if there are any patterns / trends developing.
  • Delivering service and support to end-users via automated call distribution phone software.
  • Gathering and using customer details before evaluating and analysing the symptoms of the issue.
  • Diagnosing and solving technical issues including email clients and Internet connectivity.
  • Redirecting problems to the appropriate resource when necessary.
  • Staying up to date with changes and updates in a company‚Äôs systems.
  • Use of computers and designated tracking software in order to process and record calls.
  • QUALIFICATIONS

  • An ability to discuss complicated technical information in simple terms.
  • Outstanding problem solving skills and good analytical skills.
  • Patience.
  • Strong oral communication and interpersonal skills.
  • A logical thinker.
  • A genuine love of technology; this comes in handy as you need to keep up to date with the latest IT changes.
  • Proper phone etiquette.
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