Client Services Director - Addis Ababa
Career Directions Limited
Outside Kenya, Kenya
5d ago
source : BrighterMonday

Job Summary

To ensure the development of new businesses and lead the AE team to complete projects to a specific schedule and within agreed budgets

  • Minimum Qualification : Bachelor
  • Experience Level : Management level
  • Experience Length : 5 years
  • Job Description

    Key performance areas

  • Our People (30%)Directs and manages the AE's to deliver on client projects ensuring quality, efficiency and profit.Recruits, coaches and manages performance evaluations for teamEnsure collaboration with all departmentsAssists with the agency's future and helps set up short- and long-term goals and objectives in business planning objectivesContributes to the client planning process, selling full service solutions, and ensuring that the capacity of client service compliments the business needs.
  • Our Clients (30%)Ability to direct simultaneous projects and ensure they are delivered on timeDevote considerable time to clients and their teams to foster strong and long term relationshipsCultivate client relationships through meetings and phone calls to understand their business, expectations and needs and that the agency delights our clients continuouslyClient managementWorking with account teams to craft strategies, develop creative approaches and manage budget.
  • Lead and approve budgets and expenses and generate reports as needed

  • Our Business (40%)Financial management, control and stewardship of the projects in order to maintain profitabilitySupports execution of business strategy and promotes adoption and adherence to financial requirementsManages collections of fees and bonus from client.
  • Analyses actual expenditure, explains variances, and determines options in use of available budget to meet real needsAssesses financial performance and instigates required improvements of profitability.

    Manage with other team leads pitching process for new business acquisition.Ability to lead teams, work under pressure and negotiation skills

    Qualifications

  • A Business Degree or related qualification
  • 3 to 5 years’ experience as a client servicemanager
  • Having worked in an advertising and / or marketingcompany is an added advantage.
  • Strong communication skills
  • General Business knowledge
  • Apply
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