Field Based Accounts Manager
Potential Staffing Limited
Nairobi, Kenya
5d ago
source : BrighterMonday

Job Summary

Field Based Accounts Manager will be responsible for maintaining, developing and growing existing customers through increased volume and margins whilst at all times maintaining customer satisfaction.

  • Minimum Qualification : Bachelor
  • Experience Level : Senior level
  • Experience Length : 8 years
  • Job Description

    Key Performance areas for the role :

  • Develop and maintain long term commercial relationships with key distributors and their customers.
  • To implement and monitor distributor programs with clear targets and objectives that will allow the company to monitor performance against plan.
  • Conduct product knowledge training for distributor’s staff, mechanics and their customers.
  • Manage and support implementation of marketing propositions & promotions in the indirect channel.
  • Proactively liaise and communicate with all departments to ensure customer’s requirements are met.
  • Achieve within the defined Customer base, financial, volume and other related business plan targets and other associated products and services, as specified within the sector business plan

    Key Duties and Responsibilities

  • Develop the business unit strategy in consultation with the Chief Commercial Officer in order to achieve business results.
  • Oversee and undertake business development activities by actively pursuing and bringing on board strategic and credible business in order to maximize the company’s commercial success;
  • GMV growth as per set targets

  • Ensure Partner Operations and Sales balance optimally on Sendy’s platform (Supply Demand); Oversee onboarding and retention of partners to safeguard the integrity of the company’s brand promise
  • Oversee creation and strict adherence of process operating policies to safeguard and manage any potential risk exposure
  • Liaise with the Product Manager for the business unit to prioritize and fast track product development and enhancements of the business unit in line with user requirements
  • Manage account receivables activities of the business unit to ensure timely debt collection
  • Collaborate with the VP Marketing to ensure brand consideration / awareness and conversion in the market
  • Lead, hire, coach and motivate a business unit team to ensure high productivity and engagement in the business unit in order to delivery business results
  • Prepare and ensure implementation of the business unit budget within approved limit
  • Prepare and present the business unit’s performance reports on a monthly basis
  • Identify and bring on board auxiliary services as an alternative revenue stream for the business unit
  • Drive the delivery of A-class customer experience and retention
  • Work closely with other Country Managers to share learnings and pain points
  • Requirements

  • Bachelor’s degree preferably in Engineering or Marketing with at least 3 years’ experience in selling Fast moving consumer goods (FMCG).
  • Hands on experience in selling & negotiation, customer relationship management and distributor management are an added advantage.
  • Good problem solving skills
  • Location

  • Successful candidate should be ready to be located in any part of the country
  • As Country Manager, you will be responsible for providing strategic leadership and management oversight in the business unit, drive growth of the gross merchandise value (GMV) and open new markets in line with the business strategy.
  • You will also manage and mentor a team consisting of sales, finance and operations personnel as well as work collaboratively with product managers to continually improve the product offering.


  • 8+ eight years’ experience in commercial or business development with three years at management level
  • Bachelor’s degree in Business, Marketing or any other business related fields; Masters or MBA strongly preferable
  • Experience working at a startup would be an added advantage
  • Are you a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking.
  • You thrive in a fast-paced environment

  • Problem-solver : analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise data and details about the business
  • Strategic : You’re an expert in building businesses. You appreciate the importance of the tiniest detail to deliver on the big vision; with P / L responsibility
  • Connected : You always know the right person to speak with and come with a portfolio of companies that would benefit from Sendy’s innovative solution.
  • Are you highly competitive and have a unique drive to win?
  • Are you an experienced business leader that drives results through influence in others?
  • Excellent interpersonal, facilitation, communication (written and verbal), and consulting skills
  • Ability to influence, collaborate, deliver and partner at the most senior levels in the organization
  • Ability to work well with people at all levels in the organization

  • Health Insurance
  • Flexible vacation
  • Eligible candidates are encouraged to apply to be considered for this or any other upcoming position

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form