Customer Service Representative
ACY GROUP OF COMPANIES
Nairobi, Kenya
2d ago
source : KenyaJob.com

Company

Website : Industries : Call centers, hotlinesTourism, leisure activities Job ads : Company description Founded in 2006, with its technological and digital investments, ACY Group of Company is a global company which is acting in the fields of...

Job Ad & Profile Description

Position : Customer Service Representative

We are recruiting Customer Service Representatives.

Duties :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Required profile for job ad : Customer Service Representative

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Job criteria for job ad : Customer Service Representative Job category : Tourism, hotel business and catering Industries : Call centers, hotlinesTransport, logistics, postal services Employment type : Temporary work Region : Nairobi Experience level : 2 to 5 years Educational level : Bachelor Spoken language : english good level Number of Position(s) : 3

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