Food & Beverage Supervisor
Anonymous Employer
Nairobi, Kenya
51m ago
source : BrighterMonday

Job Summary

This position entails the supervision, development and performance management of restaurant staff;overseeing the daily inventory, sales analysis, profit optimization and ensuring customer satisfaction.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Qualifications

  • Diploma in Hotel Management / F&B Service
  • At least 2 year experience in 3 Star Hotel or Upmarket Restaurant with a Bar and Banqueting Facilities
  • Marketing experience in a Hotel or Restaurant set up.
  • Age : 30 - 40yrs
  • Responsibilities

  • Efficiently administering and actioning the; daily covers, customer report lists, staff rota, holiday forms and other paperwork that is required to ensure accurate reports are accessible;
  • managing and overseeing the efficient operation of shifts in the restaurant, take away unit and bar.

  • Preparing reports at the end of the shift / week, including staff control, food control and sales.
  • Liaising with the Head Chef to ensure consistent high quality of food service including portion control.
  • Maintaining a professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.
  • Ensuring positive customer service in all areas. Responding to complaints, taking any appropriate actions to turn dissatisfied customers into return customers.

  • Ensuring that all staff in the service department are motivated and have thorough product knowledge. Identify training needs and organizing for trainings to bridge employee skill gaps.
  • Ensure that the staff offer the highest level of customer service and are brand ambassadors for the Hotel.

  • Maintaining high standards of quality service, hygiene, health and safety; enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas;
  • ensure compliance with operational standards, company policies, national and county laws and ordinances; ensuring a safe working and customer friendly environment to reduce the risk of injury and accidents.

  • Keeping the Operations Manager and the Directors fully informed of all issues (i.e. problems, unusual matters of significance and positive events) in a timely manner and taking prompt corrective action where necessary / suggesting alternative courses of action.
  • Working with the Directors and coming up with effective marketing campaigns using social media, traditional media working with vendors such as EABL etc.
  • to ensure that revenue / sales targets are met.

  • Performing any other duties and responsibilities that pertain to this role.
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