Credit Manager - Uganda
BrighterMonday Consulting
Outside Kenya, Kenya
4h ago
source : BrighterMonday

Job Summary

The role of the Uganda Credit Manager is to coordinate with a dedicated team the activities that support the on-boarding processes, subsequent management of collections efforts and ultimately the bad debt results for the business, in order to optimise bad debt.

  • Minimum Qualification : Bachelor
  • Experience Level : Management level
  • Experience Length : 5 years

    Our client is a leading pay-as-you-go’ energy provider tooff grid homes. The organisation partners with leading technology anddistribution companies operating across Africa, including Safaricom, Vodacomand Microsoft who share their commitment to transforming lives throughinnovation and enterprise.

    The organisation sells directly to its customers through anetwork of 100 service centres and over 1,500 agents spanning Kenya, Tanzaniaand Uganda.

    They’ve invested in an industry-leading 24 / 7 customer careoperation.

    Position Title : Credit Manager - Uganda

    Location : Uganda

    Position Start : ASAP

    Contract : Full-time employee

    Reporting to : MD - Uganda


    The role of the Uganda Credit Manager is to coordinate witha dedicated team the activities that support the on-boarding processes,subsequent management of collections efforts and ultimately the bad debtresults for the business, in order to optimise bad debt.

    The role will includeclose coordination with the Sales and Customer Care teams to help balance bothshort and long-term needs, in conjunction with Group Credit functions to allowfree flow of ideas.


  • Accountability for optimization of Bad Debt and collectionsin M- KOPA Uganda through the design and implementation of Uganda collectionsstrategy.
  • Develop and maintain processes, policies, and interventionsto optimize credit quality of new customers, including credit underwriting,screening, and selection and onboarding practices, in conjunction with thegroup Credit Policies.
  • Develop and maintain processes, policies, and interventionsfor maintaining strong repayment rates among our existing customers, includingimproving collections practices, behavioral analysis, portfolio evaluation, andcost-effective post -sales servicing
  • Manage weekly, monthly and quarterly reporting to keystakeholders including senior management, the board of directors and investors
  • Design and implement experiments / initiatives geared towardsimproving and maintaining a healthy credit performance across the portfolio.
  • Collaborate with the Data / Tech Team to improve data accuracyand reliability for reporting
  • Combine portfolio analytics with ground truth verificationto give the business both the what’, but also why’ behind observed changes.
  • Be a key member of the Customer Experience Team andcontribute towards understanding why credit metrics are behaving the way theyare and assist / lead in developing interventions that will improve customersdesire to purchase credits from the organisation
  • Contribute towards country product decisions from a Creditperspective
  • Regularly engage with the Director Credit to ensurealignment across countries and sharing of ideas / thinking
  • The organisation is backed by leading growth-stageinvestors including :

  • The CDC group - UK’s development Finance Institution thathas invested in 1,245 businesses throughout Africa and South Asia.
  • They werefounded in 1948, making them the world's oldest DFI.

  • Generation Investment Management LLP (GIM) - A London-based investmentmanagement firm with over $10bn assets under management and an investment stylethat focuses on both commercial and sustainability factors.
  • Generation was foundedin 2004 by former US Vice President Al Gore and former Goldman Sachs AssetManagement CEO David Blood.

  • Stanbic Bank One of the leading financial servicesorganizations that aims to be the leading corporate and investment bankingbusiness in, for and across Africa.

  • Bachelor’s degree in finance, computer science, economics,engineering, mathematics, statistics, or an equivalent, Master’s degreepreferred.
  • 5+ years’ experience in an analytical role in consumercredit, microfinance, asset finance, insurance, or pricing analytics,preferably at a financial institution in East Africa
  • Understanding of credit underwriting best practices; abilityto evaluate portfolio performance
  • Understanding of ROI calculations and discounted cash flowanalysis
  • Knowledge and working experience in SQL, RelationalDatabases, R, and Python preferred
  • Knowledge and working experience in Microsoft Excel andother Microsoft products required
  • Experience in creating, analyzing and succinctlycommunicating data and recommendations
  • Excellent verbal and written communication skills, includingfluidity in PowerPoint
  • Experience in design of pilots
  • Ability to engage in white space thinking and influence newinnovative ideas

  • Knowledge & SkillsCredit analyticsPortfolio managementSQL, R, STATA (technical skills)
  • ExperienceConsumer finance / retail credit (NOT credit operations / corporate credit / small business lending)Experience in FinTech’s or respected banks or data analyticscompaniesHQ role preferred if at banks or MFIs, not regional or cityoffices
  • EducationMust have studied at recognized universities. Those who havestudied abroad at top US or European universities at an added advantage
  • COMPENSATION : Competitive

    TO APPLY :

    To apply, send an updated detailed copy of your CV and acover letter expressing why you feel you would be an excellent candidate forthe role.


    Due to the large number of applications received by us, weregret that you will not be contacted unless you are short listed for the postand invited for an interview.

    Therefore, if you have not heard from us within 4 weeks ofthe date of the deadline your application, you should assume that you have notbeen successful on this occasion.

    This measure has been taken in the interestsof efficiency and cost effectiveness and we apologize for any inconveniencethis may cause.

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