Retail Sales Executive
Ithira By Design
Nairobi
2d ago
source : BrighterMonday Kenya

Job Summary

Our flagship store at the Sarit Centre is looking to hire an individual with a background who is a self-starter and is sales-driven.

This individual will help us in our mission of enriching and delighting our customers through excellent service that ensures a smile from them every time.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Job Description

    PLEASE READ THIS JOB DESCRIPTION CAREFULLY.

    APPLICATIONS THAT WILL BE CONSIDERED ARE THOSE THAT PROVIDE :

  • A WELL THOUGHT THROUGH COVER LETTER THAT CONFIRMS THAT A CANDIDATE HAS READ THE ENTIRE JOB DESCRIPTION CLEARLY AND DEMONSTRATES HOW THEY WILL ADD VALUE SHOULD THEY BE SUCCESSFUL IN THEIR APPLICATION
  • A C.V. THAT AUTHENTICATES THE ABILITY OF THE CANDIDATE TO HANDLE THE TASKS REQUIRED
  • Job Function : Sales

    Industry : Retail, Fashion & FMCG

    Location : Nairobi

    Job Level : Entry Level

    Work Type : Full Time

    Minimum Qualification : Bachelors Degree in Marketing

    Minimum Years of Work Experience : Minimum of 2 years previous experience in a sales position

    About Us : Ithira is a treasure-trove of African fashion a retail store solely devoted to highlighting the latest and very best in contemporary African wear.

    Created as a place where fashion is a lifestyle and a haven of personal choice, Ithira will naturally appeal to the woman and man of today’s Africa.

    About You :

  • You understand the value of time. You are punctual. You know that the road to success starts with you valuing your time and that of others.
  • You are humble. You understand the pitfalls of hubris. You can take direction. No task is too menial for you to undertake.
  • You are trustworthy. You know that integrity is doing the right thing even when no one is watching.
  • You are a self-starter. You don’t wait to be told what to do. You are motivated and ambitious enough to work on your own initiative without needing direction.
  • You are a go-getter. You apply an assertive and entrepreneurial mindset in all you do. You know how to create your own roadmap to success.
  • You take extreme ownership of your work. You thrive in responsibility. Once you’ve understood what’s expected of you, you work to wholeheartedly deliver the task at hand to your benefit and to the benefit of those around you.
  • You love the art of the sale. You like hitting targets. Making a sale energises you. You love interacting with customers.
  • You know that a good customer experience is about being pleasant and being present. You understand that details matter when it comes to adding value and ensuring customer loyalty.

  • You are goal-oriented. You like to tick your boxes. No day is complete without an accomplishment list.
  • You have a winning mindset. You are an out-of-the-box thinker. You hate excuses. You figure out how to get things done.
  • You are reliable. You can be counted on. You don’t need someone to look over your shoulder to ensure that you’re doing as expected.
  • You are consistent. You know success that is about showing up each and every day.
  • You are well presented. You know that style is a way of saying who you are without having to speak.
  • You are an effective communicator. You have excellent interpersonal communication skills. You have excellent written, editing and oral communication skills.
  • About The Role : We are a young brand with big ambitions. As a Retail Sales Executive, you are an ambassador of the Ithira brand and will be the primary point of contact for both new and existing customers.
  • Working at our Sarit Centre store and with the support of the business’ director, you will guide customers through the purchase decision, acting as a stylist and personal shopper by using your creativity to build entire looks using Ithira Store merchandise while delivering an exceptional customer experience.

  • You will be responsible for meeting established sales, retention, and customer experience objectives by ensuring customers are provided with appropriate clothing and accessory solutions.
  • As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering an outstanding customer experience.
  • You will play a key role in maximising sales and profitability by focusing on key business initiatives such as store merchandising, inventory management, and loss prevention.
  • Other operational duties may include paperwork and completion of sales reports as they relate to the store’s opening and closing.

  • This is the perfect career opportunity for a sales-driven individual with an entrepreneurial spirit.
  • This role needs a confident person, a strong communicator, a polished individual who is assertive and does not balk under pressure.
  • Persons that are able to gain instant credibility and buy-in with individuals in the middle and upper-income bracket would be in their element in this role.

  • This position is geared heavily around relationship selling and requires individuals with excellent communication skills and a natural likeability.
  • You will be expected to meet daily, weekly and monthly targets. Having depth and a consultative approach as a skill set will enable you to extract the correct client needs and requirements and tailor fashion solutions accordingly.

  • Should your application be successful, you will, as a Retail Sales Executive be tasked with :
  • ROLES & RESPONSIBILITIES

  • Ensuring individual sales, retention, and customer experience targets are met
  • Explaining, demonstrating and offering style suggestions based on customers’ needs and wants
  • Providing best-in-class customer service by consistently practicing sales behaviours. You must have an awareness of Basic Sales Techniques.
  • The Ithira business director will provide training before you commence your duties in-store. You are however expected to have been in the sales arena before and as such, have an easy grasp of what is required and what to expect

  • Resolving customer concerns promptly and professionally. You must maintain a polished and professional presence and adhere to appearance guidelines
  • Keeping track of customer flow and feedback
  • Aiding customers in completing purchases through established point-of-sale processes
  • Assisting with store opening and closing duties
  • Maintaining proper cash handling metrics Participating in inventory cycle counts. You will be required to analyse customer needs in order assist the director appropriately order stock.
  • You will also be required to get actively involved in receiving and verifying new stock

  • Ensuring that the sales floor remains well merchandised, clean, and visually appealing at all times
  • Assist with other duties as requested Following all company’s policies and procedures
  • QUALIFICATIONS

  • Bachelors degree in Marketing
  • A Certificate or Diploma from the Chartered Institute of Marketing would be a plus
  • WHAT YOU GET

  • Retainer + uncapped commission upon hitting your daily, weekly and monthly targets
  • A chance to grow your sales career with a business that thinks different and a brand that is looking to make a difference in the African fashion segment
  • Responsibility, room to grow and the ability to learn new skills on the job
  • The chance to influence the direction of a brand through your sales efforts
  • The chance to work with a budding brand and see the brand building process as you grow
  • The chance to make an impact on the Kenyan fashion industry and be part of Kenya’s Vision 2030’s industries of focus
  • THIS RECRUITING PROCESS IS ON THE LOOKOUT FOR A PERSON WHO SHOWS :

  • individuality, confidence and a winning attitude
  • that they are highly driven and entrepreneurial in their mindset
  • creativity
  • that they love challenges
  • that they are organised and are natural planners
  • that they act with honesty and have a high level of integrity
  • humility and that they treat those around them with respect
  • YOUR C.V. AND COVER LETTER MUST BE WELL THOUGHT THROUGH

  • You must speak to the job description. You need to be very clear about how you will add value to a budding brand from a sales perspective
  • You must describe how your character is in line with the 14 qualities we desire of a candidate as broken down in the About You section
  • You must show how you will apply the 14 qualities stated in the About You section on the job should you be successful in your application
  • You must show why you’re keen on a career in sales and how you plan on hitting your targets should you be successful in your application
  • You must show why you’re keen on a career in the retail and fashion arena
  • You must show why you’re keen on a career with a business focused on African fashion
  • You must show why you want to work for a start-up
  • You must provide an expected salary range in your covering letter
  • You must also answer this question : What do you like most and least about being in the field of sales?
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