Customer Service Specialist - Global FMCG Brand
Michael Page International
Kenya
2d ago

Job Description

  • Responsible for customer process for local and regional sales orders.
  • Responsible for the accuracy and timeliness of sales orders.
  • Ensuring accuracy of shipping documents.
  • Ensuring proper record keeping of all shipping documents for audit purposes.
  • Follow up on payment terms (cash in advance, Letters of credit) and ensuring documents are aligned accordingly.
  • Coordinating with supply & demand function as well as warehousing & distribution teams.
  • Close coordination with line manager and Finance department with regards to payment terms.
  • Proposing alternatives and solutions to customer with the aim of reducing delays in time-to-market.
  • Tracking of orders until delivery.
  • Regularly updating the customer and line manager on status of orders.
  • Liaison between the customer and internal departments.
  • Receiving, recording and resolving customer requests and complaints.
  • The Successful Applicant

  • Minimum of bachelor degree in relevant field
  • At least 1 year experience in customer service with FMCG
  • Strong organisational skills
  • Strong interpersonal skills
  • Solution oriented
  • Apply
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