Mobile Phone Repair Technician
1d ago
source : BrighterMonday Kenya

Job Summary

Serves customers by diagnosing, troubleshooting, and repairing mobile phones and tablets while ensuring customer satisfaction.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Job Description


    Diagnose, troubleshoot and repair mobile phones and tablets

    Provide recommendations for problem resolution

    Works under pressure to meet repair time expectations

    Maintains positive customer relationships and handles issues with professionalism and care

    Explain complex technical issues to customers in a non-technical, simple to understand manner

    Provide repair and replacement estimates to customers

    Ensure that all repairs meet or exceed Mobilecare quality standards

    Maintain a positive work environment

    Answer phone calls with a professional, courteous and friendly demeanor

    Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

    Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

    Ensures that work areas are clean and that equipment, tools, and supplies are properly stored

    Maintains a neat, clean and professional appearance and follows company dress code policy at all times

    Implements device repair marketing strategies for the store

    Note : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.


    1. Outstanding customer service skills

    2. Experience repairing mobile phones and tablets

    3. Excellent technical, problem solving, and analytical skills

    4. Exceptional organizational skills

    5. Strong written and oral communication skills

    6. Ability to work flexible hours, including weekends and holidays

    7. Previous experience working at retail electronics store is an added advantage

    8. Basic computer skills

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