Sales & Customer Service Coordinator
Anonymous Employer
Nairobi CBD
2d ago
source : Pigiame

Responsibilities :

  • Answer client enquiries on the phone, via email, post as well as through several online chat channels
  • Receive walk-in customers and direct them to the appropriate contact person.
  • Provide friendly and professional response to both clients
  • Work closely with the Sales team to develop the client relationship and retention
  • Answering inquiries coming in from other internal departments
  • Updating customer information in the system
  • Daily liaison with clients, service providers and other internal departments to ensure excellent customer service is delivered at all times
  • Gradually building up excellent product knowledge and be able to pass it on effectively to clients
  • Confidently and effectively dealing with complaints
  • Managing your own work load
  • Taking customer orders
  • Coordination and process of quotation information
  • Delivering customer service through relationship management and ensuring that customer claims are settled in the shortest time possible
  • To follow up and maintain good customer communication with assigned clients.
  • Handle Administrative and clerical duties in the department.
  • Inform clients of unforeseen delays or problems
  • Qualifications : Knowledge, Skills and Experience

  • Previous experience in Customer Service, or E-commerce
  • Good MS Office and internet browsing skills
  • Excellent communication skills and telephone manner
  • Positive mind-set with a can-do attitude
  • A team player’s attitude is essential for this role
  • Ability to work in fast-paced and prioritize workload
  • Strong oral and written communication skills
  • Time keeping to meet deadlines / timelines
  • Outgoing and pleasant personality when dealing with customers either via the telephone or in person.
  • Highly motivated with a passion for delivering exceptional customer service
  • How to Apply

    Send your CV clearly indicating the job title.

    We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team.

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