As a Retail Supervisor you will be driving the key metrics of a shop : Sales, Installation and Repossession.
Title : Retail Supervisor - Kisumu
Reports to : Retail Area Manager
Location : Field (80%) and shop (20%)
Purpose : As a Retail Supervisor you will be driving the key metrics of a shop : Sales, Installation and Repossession. You will have the opportunity to build and manage a network of agents, technicians and one shop manager.
i. Create and maintain an incredible sales team
ii. Meet the sales objectives through careful planning and motivating your team
iii. Meet the technician target through a laser focus on efficiency
iv. Meet the operational standard we expect at the shop
Description of tasks
i. Responsible for new customer acquisition across a defined area
1. Hiring agents who are very effective sellers and good representative of BBOXX
2. Training agents to offer an incomparable customer service
3. Managing the schedule of agents and motivating them to reach new heights
4. Supporting and coaching agents in the field when needed (e.g. group presentation)
5. Monitoring their performance against objectives and take necessary actions
6. Organizing the agent network geographically
ii. Responsible for technician’s performance
1. Managing the schedule of technicians and motivating them to reach new heights
2. Monitoring their performance against objectives and take necessary actions
iii. Responsible to implement marketing strategy in coordination with Retail Area Manager
1. Request for any marketing activities
iv. Responsible for the operations at the shop
1. Supervise the shop manager in its activities
2. Report to the retail area manager about the shop results
Specification, Skills and Qualifications Desired :
You have some experience in selling effectively.
We also expect others to do the same. You should have stories when you over delivered in your career.