Customer Service Representative
Anonymous Employer
Nairobi
2d ago
source : BrighterMonday Kenya

Job Summary

We are looking for a Customer Service Representative, to act as a liaison, provide product / services information and resolve any customer issues.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Duties

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Manage and maintain all customer communication channels (Phone lines, SMS, WhatsApp, Email, CRM and social media pages)
  • Responding promptly to all customer inquiries on all channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that they can answer all the related questions.
  • Processing new orders and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
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