Customer Service Representatives – (MUST be Fluent in Portuguese)
BrighterMonday Consulting
Nairobi, Kenya
14h ago
source : BrighterMonday

Assessment New

Customer Service Representatives (MUST be Fluent in Portuguese)

BrighterMonday Consulting

Customer Service & Support

BrighterMonday Consulting

Customer Service & Support

Nairobi Full TimeHealthcare KSh Confidential 1hWhy is there a skills assessment?The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.

How long is the assessment?Normally between 25 - 45 mins depending on the skill being assessed.Can I retake the assessment?

No, you can't re-take an assessment Make sure you are ready and can focus 100% with no distractions.

Job Summary

Our client is looking for looking for Customer Service Representatives proficient in Portuguese to deliver a high-quality customer centric service offering to clients across the world.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 2 years
  • Key Responsibilities

  • Checking e-mails and answer the most pressing questions of your key accounts.
  • Update customers details into the system.
  • Attend a team meeting.
  • Keep your customer records up-to-date
  • Answer incoming calls or call customers.
  • Recommend improvement on processes.
  • Rewrite your priority checklist to make sure the deadlines of this week are met.
  • Required

  • Proficient in Portuguese. Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written / verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines
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