Service Design & Innovation Intern
Nairobi, Kenya
5d ago
source :


Website : Industries : Engineering, development studiesResearch and developmentServices otherTemporary work, recruitment Job ads : Company description CYTONN INVESTMENTS is an alternative investment manager, with real estate development capability, and a primary focus on private equity and real...

Job Ad & Profile Description

Position : Service Design & Innovation Intern

We’re looking to hire bold, fun, creative, curious, self-driven, action-taking interns who are keen to invest time and energy by going through the 12-week, intense training.

This training will allow you to study, practice, and develop your creativity thus make you confident to apply it with the goal of becoming a service designer and innovation catalyst who will work on products and services across Cytonn while ensuring excellent user experience.


  • Collaborate with colleagues to identify service design and innovation project opportunities
  • Recognize inefficiencies within a service delivery process and where complexity can be removed
  • Conduct qualitative design research
  • Understand user needs, create personas, and map out the stages of their journey
  • Analyze service metrics data to inform design solutions
  • Lead co-design working sessions with multi-disciplinary teams to make relevant, feasible recommendations
  • Communicate and present research and design insights to stakeholders
  • Be the point person in collecting data that shows the impact through the solutions we create
  • Promote service design efforts and methods through presentation and communication
  • Any other duties as may be prescribed from time to time
  • Conduct user research and usability testing to ensure all systems meet client and user requirements
  • In association with the UX Designer, Assist in the production of wireframes, prototypes, concept sketches, interaction designs and user flows using key design tools
  • Required profile for job ad : Service Design & Innovation Intern

  • Have attained at least a B+ in KCSE (or its equivalent)
  • Have graduated or expecting to graduate with at least a Second Class Upper Honors (or its equivalent)
  • Have a high tolerance for rejection and welcome constructive criticism of their work
  • Be experimental with a curious mind and an enthusiastic work ethic
  • Be able to work quickly in a constantly evolving environment
  • Be able to explain ideas in a way that other people can understand
  • Be able to constructively review others’ work
  • Know how to interpret user research
  • Work autonomously under extreme pressure
  • Have an intrinsic passion for making things better
  • Job criteria for job ad : Service Design & Innovation Intern Job category : HR, trainingSecretarial work, assistantship Industries : Services otherTemporary work, recruitment Employment type : Permanent contract Region : Nairobi Experience level : Less than 2 years Educational level : Bachelor Number of Position(s) : 6

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