Engineer/Technician (Phone, Tablets & Laptops)
WeFixTech Ltd
Nairobi, Kenya
2d ago
source : BrighterMonday

Job Summary

Carry out diagnosis and repair procedures to meet customer needs.

  • Minimum Qualification : Bachelor
  • Experience Level : Entry level
  • Experience Length : 1 year
  • KEY RESULT AREAS

  • Quality of work
  • Reworks and returns
  • Customer service
  • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct troubleshooting, diagnostics, and repairs in a manner that reflects our world-class experience and customer service.
  • Prepare an estimation of cost of repair as and when required.

  • Carry out all repair procedures in line with Quality and Environmental guidelines.
  • Ensure quality is always implemented and maintained throughout the repair cycle champion brand values at all time.
  • Regularly make reports e.g. technical report, weekly report and other forms of communications on product problems, evaluations, issues, developments and improvements.
  • Ensure software versions are updated as advised by the Service Centre Manager.
  • Maintain a professional approach at all times.
  • Maintain a clean and organized working area at all times.
  • Uphold policy in relation to security and misuse of company property.
  • Identify and meet the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
  • Undertake any other duties that are relevant to the job as requested by the Service Manager.
  • Knowledgeable and willing to learn current and future technology and solutions
  • Certified or the ability to become certified with minimal training
  • You have a love and passion for phones, computers, gaming, and gadgets
  • COMPETENCIES & PERSONAL ATTRIBUTES

  • Well proven problem solving and analytical skills.
  • Excellent communication skills
  • Strong presentation abilities
  • Must be a team player
  • QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

  • Academic qualification / s : Degree in Engineering / Computer Science or IT related fields
  • Relevant experience : 1 years’ experience
  • General computer skills : MS office applications
  • Apply
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