Carry out diagnosis and repair procedures to meet customer needs.
Minimum Qualification : Bachelor
Experience Level : Entry level
Experience Length : 1 year
KEY RESULT AREAS
Quality of work
Reworks and returns
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct troubleshooting, diagnostics, and repairs in a manner that reflects our world-class experience and customer service.
Prepare an estimation of cost of repair as and when required.
Carry out all repair procedures in line with Quality and Environmental guidelines.
Ensure quality is always implemented and maintained throughout the repair cycle champion brand values at all time.
Regularly make reports e.g. technical report, weekly report and other forms of communications on product problems, evaluations, issues, developments and improvements.
Ensure software versions are updated as advised by the Service Centre Manager.
Maintain a professional approach at all times.
Maintain a clean and organized working area at all times.
Uphold policy in relation to security and misuse of company property.
Identify and meet the needs and expectation of customer through the application of the skills and knowledge acquired for the role and deliver exceptional customer service.
Undertake any other duties that are relevant to the job as requested by the Service Manager.
Knowledgeable and willing to learn current and future technology and solutions
Certified or the ability to become certified with minimal training
You have a love and passion for phones, computers, gaming, and gadgets
COMPETENCIES & PERSONAL ATTRIBUTES
Well proven problem solving and analytical skills.
Excellent communication skills
Strong presentation abilities
Must be a team player
QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE
Academic qualification / s : Degree in Engineering / Computer Science or IT related fields
Relevant experience : 1 years’ experience
General computer skills : MS office applications