The Operations Manager is in charge of the authentication, allocation and integrity of delivery projects, schedules, plans and documentation in line
Minimum Qualification : Bachelor
Experience Level : Senior level
Experience Length : 5 years
Goals and Objectives :
DeliverProject Plans and Work flows.
MonitorProjects Integrity and delivery timelines.
Doproject risk analysis and take appropriate measures to mitigate the risks.
Maintainfront end engagement and communication lines
ProvideReports and required by this role.
Responsibilities andDuties- Technical
Develop and maintain assurance plansand workflows.
Recruit and train service assurancesupport personnel.
Facilitate support personnel withrequired resources.
Oversee and track performance of allworking functions.
Receive, validate, log and processproject delivery data.
Monitor project implementationschedules and calendars.
Maintain inter-departmentalinteractions and workflows.
Produce periodical deliveryperformance trackers and reports.
Produce periodical service assurancetrackers and reports.
Develop and maintain daily projectdelivery schedules.
Monitor all project pipeline workflowsand schedules.
Maintain front end engagement andcommunication lines.
Produce and analyze daily deliveryperformance reports.
Organizing, attending andparticipating in stakeholder meetings.
Documenting and following up onimportant actions and decisions from meetings.
Preparing necessary presentationmaterials for meetings.
Ensuring project deadlines are met.
Determining project changes.
Providing administrative support asneeded.
Undertaking project tasks as required.
Developing project strategies.
Ensuring projects adhere to frameworksand all documentation is maintained appropriately for eachproject.Assess project risks and issues and provide solutions whereapplicable.
Ensure stakeholder views are managed towardsthe best solution.
Chair and facilitate meetings whereappropriate and distribute minutes to all project team members.
Create a project management calendarfor fulfilling each goal and objective.
Provide daily technical reports for the project progress.
Responsibilities andDuties- IT
Performs analysis of network needs andcontributes to design of network architecture, integration andinstallation.
Ensure all technical designs areproduced within the stipulated timeframe.
Enure proper documentation of projectsas per the workflow, process and standards.
Monitor and ensure projects arecompleted within the timelines given in the scope of work.
Ensure all computers are installedwith the anti-virus.
Perform research on system technologyand provide resolution to complex issues for processes.
Develop training programs for staff,both general and technical to aid capacity building.
Ensure all required documentation isin place and approved by the relevant people before start of project.
Maintains network hardware andsoftware, including servers, voice, PDA's, peripherals, network nodes,terminals and wiring.
Works with consultants to ensure thatthe computer system platform provides sufficient computing resources todeliver the desired level of business performance.
Coordinates with other departments inorder to understand and meet their requirements.
Evaluates network hardware andsoftware requirements and capabilities and makes recommendations. Checkssystems in order to optimize performance and to initiate recovery actionafter system failures.
Establishes budgetary requirements forequipment replacement.
Establishes and controls systemsaccess and security.
Provides support to and trains usersin local area network administration and usage.
Monitors customer service andmaintains network stability, collects and analyzes network and memoryutilization, and installs and tests software upgrades.
Manages computer operation scheduling,backup, storage and retrieval functions.
Coordinates third-party maintenancefor network hardware, software and telecommunications services.
Develops or establishes strongrelationships with service providers.
Trains users in the operations ofoffice productivity applications.
Directly supervises employees andcarries out supervisory responsibilities in accordance with theorganization’s policies and applicable laws.
Performs other non-essential duties asassigned.
Any other duties, tasks andresponsibilities consistent with the role.
If qualified and interested in this position please send your CV and cover letter quoting the role Technical Operations Manager’ on the subject line by 10th June, 2020