Functional Area :
CL - ClaimsEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Kenya Insurance Co. Ltd
PURPOSE OF THE ROLE :
Claims adjudication including receipt, review and processing for Auto claims.
PRINCIPLE DUTIES AND RESPONSIBILITIES :
Responsible for resolving claims; coverage determinations, investigation, verification and analyzing data to determine entitlement of claims;
ensuring claims validity; accurate payments and reserves set up; maintenance of claims files and records; communications with claimants (directly), reporting for brokers and insured’s as required;
and settlement of claims fairly and promptly.
Provide excellent customer service; ensure delivery of existing service level agreements and loss assessment of auto claims.
Deliver best-in-class assistance to insureds clients throughout the claims process while directing cases to satisfactory resolutions.
Ensure that motor repair estimation is received from garages and or assessors in accordance with the claims survey report and completed with the required information
Deliver prompt and equitable claims settlements.
Posting accurate timely reserves for each claim handled, ensure updated timely based on the development of the claim; and review entire assigned portfolio on regular basis to ensure overall reserve adequacy.
Vigorously pursue necessary claim documents.
Maintain a close coordination with the agencies / garages and brokers.
Report on market feedback (i.e. any potential problem with a particular type of vehicle model, garage and agency) to the claims manager.
Identify claims with potential recovery
Attend to third party material damage claims in line with set procedures
Bachelor’s Degree in commerce (Insurance option preferable)
Diploma in Insurance CII or ACII
Excellent technical knowledge of General Insurance products
Minimum of 5 years of experience in handling Auto claims
Multinational working experience
SKILLS / COMPETENCIES
Excellent communication skills to both internal and external stakeholders
Ability to work under pressure
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.