Spa Manager
Nairobi, Kenya
5d ago

Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.

The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.

The Role of the Spa manager is crucial in setting and maintaining consistent standards, he / she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests / members, and increase revenues.

The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.

Main Responsibilities

  • To take full responsibility for strategic and profitable development of the spa
  • Responsible for tracking and developing statistical reporting and taking action based on statistics.
  • Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
  • Effective management of all staff at all levels.
  • Responsible for implementing core values.
  • Motivating and developing the team, creating a stimulating and effective work climate
  • Being a role model as an effective Spa & Fitness leader by maintaining high levels of Lifestyle, health and sustainability.
  • Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
  • Ensuring standards and quality control of all departmental communications
  • Monitoring operating supply funds for the Spa & Fitness Department and generating necessary purchase requisitions.
  • Holding regular departmental meetings, actively contributing to it, encouraging staff involvement.
  • Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
  • Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
  • Keeping accurate and up-to-date records and statistics on the spa employees.
  • Ensuring timely and effective performance reviews are carried out in the spa department.
  • Responsible for conveying inspiring goals and creating motivation within the team.
  • Confident in handling guests complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
  • Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale.
  • Responsible for responding properly in any Hotel / spa emergencies or safety situations.
  • Spa recruitment and conducting interviews
  • Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
  • Maintain and preserve the Spa’s vision and mission
  • Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
  • Assist in the development and updating of the spa menu Reports
  • Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel
  • Apply
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