Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.
The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
The Role of the Spa manager is crucial in setting and maintaining consistent standards, he / she will oversee all aspects of the spa operations and implement strategies to achieve performance targets, create successful team, ensure guest satisfaction, generate new guests / members, and increase revenues.
The Spa Manager must be able to provide a service that is responsible, continuous, spontaneous, personal and genuine.
To take full responsibility for strategic and profitable development of the spa
Responsible for tracking and developing statistical reporting and taking action based on statistics.
Ensure high standards of cleanliness throughout the Spa and monitoring the maintenance of spa facilities and equipment, reporting deficiencies as they occur and follow-up.
Effective management of all staff at all levels.
Responsible for implementing core values.
Motivating and developing the team, creating a stimulating and effective work climate
Being a role model as an effective Spa & Fitness leader by maintaining high levels of Lifestyle, health and sustainability.
Taking full responsibility providing guidelines, direction and monitoring of the quality, development of all spa services, acting upon any operational opportunities.
Ensuring standards and quality control of all departmental communications
Monitoring operating supply funds for the Spa & Fitness Department and generating necessary purchase requisitions.
Holding regular departmental meetings, actively contributing to it, encouraging staff involvement.
Provide and maintain a safe, hazard free environment for all staff and guests, promoting safety awareness at all times.
Reviewing all suggestions and comments from staff and guests and make necessary adjustments.
Keeping accurate and up-to-date records and statistics on the spa employees.
Ensuring timely and effective performance reviews are carried out in the spa department.
Responsible for conveying inspiring goals and creating motivation within the team.
Confident in handling guests complaints and comments ensuring they are dealt with in a professional manner, providing a solution and follow up.
Conveying clear instructions and guidance to staff and establishing working relationships that attain a high level of effective employee morale.
Responsible for responding properly in any Hotel / spa emergencies or safety situations.
Spa recruitment and conducting interviews
Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance and service standards are upheld
Maintain and preserve the Spa’s vision and mission
Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
Assist in the development and updating of the spa menu Reports
Additional responsibilities and tasks can be added at any time, depending on the need of the business and hotel