Sales & Customer Service Coordinator
Anonymous Employer
Nairobi, Kenya
6d ago
source : BrighterMonday

Job Summary

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team.

  • Minimum Qualification : Diploma
  • Experience Level : Entry level
  • Experience Length : 2 years
  • Job Description

    The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

    The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

    Key Responsibilities :

  • Answer client enquiries on the phone, via email, post as well as through several online chat channels
  • Receive walk-in customers and direct them to the appropriate contact person.
  • Provide friendly and professional response to both clients
  • Work closely with the Sales team to develop the client relationship and retention
  • Answering inquiries coming in from other internal departments
  • Updating customer information in the system
  • Daily liaison with clients, service providers and other internal departments to ensure excellent customer service is delivered at all times
  • Gradually building up excellent product knowledge and be able to pass it on effectively to clients
  • Confidently and effectively dealing with complaints
  • Managing your own work load
  • Taking customer orders
  • Coordination and process of quotation information
  • Delivering customer service through relationship management and ensuring that customer claims are settled in the shortest time possible
  • To follow up and maintain good customer communication with assigned clients.
  • Handle Administrative and clerical duties in the department.
  • Inform clients of unforeseen delays or problems
  • Qualifications : Knowledge, Skills and Experience

  • Previous experience in Customer Service, or E-commerce
  • Good MS Office and internet browsing skills
  • Excellent communication skills and telephone manner
  • Positive mind-set with a can-do attitude
  • A team player’s attitude is essential for this role
  • Ability to work in fast-paced and prioritize workload
  • Strong oral and written communication skills
  • Time keeping to meet deadlines / timelines
  • Outgoing and pleasant personality when dealing with customers either via the telephone or in person.
  • Highly motivated with a passion for delivering exceptional customer service
  • How to Apply

    Send your CV clearly indicating the job title.

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