Country Manager, AIG Kenya Insurance Company Ltd. Moen
5d ago

Functional Area :

EM - Executive / ManagementEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Kenya Insurance Co. Ltd

Company Overview

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 100 countries and jurisdictions.

AIG in Kenya

Formerly known as Chartis Kenya and ALICO earlier AIG have operated locally in the Kenyan market since 1972, growing to become a market leader in general insurance countrywide.

AIG has been cited in industry surveys as being the best in product innovation and claims settlement service. The rebrand from Chartis to AIG has marked a new era, ushering in a new brand promise : Bring on tomorrow , which is believed to underscore the tremendous tenacity and ambition to solve problems, innovate for the benefit of clients, and to act as a powerful, global team.

The business is focused on developing new products and managing risk, based on insights derived from the expansive geographical reach.

Guided by a focused vision, solemn cultural principles and sharp business acumen, AIG Kenya have managed to build a firm foundation for sustainable growth leveraged on world-class products and customer service.

Through years of experience and dedication, the business built a customer-focused product generation, distribution and an excellent claims service.

Job Purpose

Lead, direct, and control all strategic, financial, and operating plans in assigned operations to ensure the organization achieves its short- and long-term objectives as set by the overall corporate business plan and in accordance with local governmental regulations.

Support operations and administration of the Board by advising and informing Board members, interfacing between Board and staff, and supporting the Board's evaluation of the Chief Executive.


  • Provide strategic advice and guidance to the Chairman and the members of the Board, to keep them aware of developments within the industry and to ensure that the appropriate policies are developed to meet the company’s mission and objectives and to comply with all relevant statutory and other regulations
  • Prepare a corporate plan and annual business plan and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible
  • Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximized and that fixed costs are minimized
  • Direct and control the work and resources of the company and ensure the recruitment and retention of the required numbers and types of well-motivated, trained and developed staff to ensure that it achieves its mission and objectives
  • Establish and maintain effective formal and informal links with regulator, major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services
  • Oversee the preparation of the annual report and accounts of the company and ensure their approval by the Board
  • Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community
  • Ensure that the organization and its mission, programmes, products and services are consistently presented in strong, positive image to relevant stakeholders
  • Define, develop, propose and direct the implementation of local operational and financial strategies and policies in accordance with regional and corporate objectives and local regulations to guarantee the attainment of established business goals in the short, medium and long term
  • Monitor the local competitive environment to identify business threats and opportunities and develop business plans to address them
  • Lead, direct, evaluate, and develop a team of managers to ensure that local business strategies are implemented effectively
  • Define strategies for the management of local human resources, ensuring the establishment of plans and programs to guarantee the staff is properly trained, compensated and developed
  • Represent the corporation and participate in financial, social, governmental sectors and relevant associations, identifying opportunities for the development and protection of the corporation in the local market, promoting the development of the local insurance industry, as well as the definition, evaluation and pursuit of regulatory proposals for the industry
  • Direct projects with key clients participating from the prospecting to the negotiation to guarantee an effective account handling that results in the attainment of financial results.
  • Pivotal Experience and Expertise

  • A Kenyan national with over ten years’ experience in a managerial capacity in the insurance sector
  • A technical or professional qualification in insurance (preferably ACII), accounting or banking as approved by the Commissioner
  • Regional market knowledge and experience
  • Strong controls and operations background with an excellent understanding of governance required
  • Preference will be given to individuals who have operated in a matrix environment in a multinational or Pan-African insurer
  • Knowledge of underwriting and sales / business development concepts, practices, procedures and techniques
  • Leadership Capabilities & Personal Characteristics

  • High level of commercial and business knowledge as well as financial acumen
  • Ability to drive strategic priorities and execution
  • Energy and drive to lead significant organizational change and bring collaboration into the organization
  • Technologically astute (digital dexterity) and the ability to generate and support disruptive change
  • Ability to navigate successfully within a complex matrix structure in a global entity and to deal with ambiguity
  • Personal attributes such as integrity and trust are essential
  • Resilient and results driven
  • Strong influencing skills and ability to get buy-in
  • Well-developed internal and external stakeholder management skills
  • A team player and an inspirational people leader
  • Strong customer centricity and focus
  • Excellent communicator with strong interpersonal skills
  • Culture Fit and Impact

    Act as an ambassador of the AIG values which are :

  • People - Develop diverse talent. Reward excellence
  • Customer Focus - Anticipate their priorities. Exceed their expectations
  • Performance - Be accountable. Manage risks. Deliver AIG’s strength
  • Integrity - Work honestly. Enhance AIG’s reputation
  • Respect - Value all colleagues. Collaborate with one another
  • Entrepreneurship - Seize opportunities. Innovate for and with customers
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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