Head of IT
BrighterMonday Consulting
Nairobi, Kenya
1d ago
source : BrighterMonday

Job Summary

Management of the ICT Department

  • Minimum Qualification : Bachelor
  • Experience Level : Management level
  • Experience Length : 5 years
  • Job Description

    Level of Employment : HO07

    Position of Employment : Head of IT

    Reporting to : GROUP FINANCIAL & PLANNING DIRECTOR

    Role Objective :

  • Oversee network management, software development and network security to cover all sites;
  • Management of the ICT Department
  • Responsible for ICT governance and formal controls over IT systems
  • Updating ICT disaster recovery plans
  • Updating of ICT Governance Framework
  • ICT budget, project, strategic and network capacity planning
  • Enforce and updating of IT policies
  • Liaise with ICT Service Providers and Vendors
  • Management of Service Level Agreements (SLA)
  • Legalization of all software
  • Responsible for support and maintenance of six sites ICT infrastructure
  • Responsible for support and maintenance of ICT Core Platform
  • Maintaining the standards for server installations and applications
  • Support, maintain and monitoring of all application / file servers
  • Supporting Environment (Windows 2008 servers, mail servers, SQL, VMware, Linux servers
  • Administration and support of the LAN / WAN infrastructure
  • Support and maintain Active Directory end users
  • Networking and Security on ICT Infrastructure (Monitoring the performance of the network and access control to the network) HO and Site firewalls monitoring and hardening, Antivirus administration
  • Ensure Backups and backup test restores
  • Responsible for procurement of new hardware and software to ensure systems meet existing standardization requirements)
  • Key Responsibilities :

    1. Systems control and security

  • Manage all systems controls and security, reporting all incidents to the Diretors
  • 2. Managing the IT team

  • Supervise and coordinate the IT Officers in their daily activities;
  • Coordinate and plan farm trips for IT department.
  • 3. Manage information technology and computer systems

  • Plan, organize, direct, control and evaluate the operations of computer and IT related systems within the company;
  • Meet with managers to discuss system requirements, specifications, costs and timelines;
  • Hire and / or manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems;
  • Control the computer systems budgets and expenditures.
  • 4. Ensure information and communication technology is accessible and equipped with current hardware and software

  • Troubleshoot hardware, software and network operating system;
  • Be familiar with all hardware and software;
  • Be familiar with network operating system;
  • Provide orientation to new users of existing technology;
  • Train staff about potential uses of existing technology;
  • Train staff about new and potential use;
  • Provide individual training and support on request;
  • Provide recommendations about accessing information and support;
  • Maintain current and accurate inventory of technology hardware, software and resources;
  • Design, update and monitor the company web-site and the company social networks pages.
  • 5. Monitor and maintain technology to ensure maximum access

  • Troubleshoot all technology issues;
  • Maintain log and / or list of required repairs and maintenance;
  • Make recommendations about the purchase of technology resources;
  • Research current and potential resources and services;
  • Provide network access to approved staff and visitors (if necessary);
  • Install work stations;
  • Connect and set up hardware;
  • Load all required software;
  • Provide network accounts and passwords as required;
  • Monitor security of all technology;
  • Input and maintain IP addresses;
  • Advise staff of security breach and / or change in password or security status;
  • Identify and prepare hardware for disposal when appropriate.
  • 6. Other duties :

  • Fingertec biometric user and data management;
  • QuickBooks data backup;
  • Access databases backup and data updates
  • Coordinate all computers, networks, and servers at H.O.
  • Any other duties as may be assigned from time to time by the immediate supervisor, manager or senior management.

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