Hotel Reservation Booking Agent
BrighterMonday Consulting
Rest of Kenya, Kenya
1d ago
source : BrighterMonday

Job Summary

Responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Tasks include :

  • Receiving and processing reservations and customer enquiries via phone and online channels
  • Understanding customer needs, and providing relevant solutions.
  • Assisting corporate clients in finding and booking accommodation
  • Processing reservations, confirming with partner hotels, and ensuring alternative accommodation when needed.
  • Communicating with, and resolving upcoming issues with hotel managers, based on sound personal judgement.
  • Recording and keeping track of incoming bookings in a structured, cloud-based system
  • Performing any other relevant tasks assigned by the Reservations Manager.
  • Required skills :

  • Excellent written and verbal expression in English
  • Additional languages a significant plus. Particularly French, Portuguese and Arabic.
  • Professionalism : Ability to communicate professionally with international guests as well as hotel managers / owners.
  • Efficiency : Ability to receive and process high numbers of reservations accurately at a rapid pace and under high pressure.
  • Tech-savvy : Able to use a wide variety of cloud software solutions to achieve increased productivity.
  • Structured : Demonstrated ability to plan and organize work tasks.
  • Salesmanship and interpersonal skills : Ability to understand the customer, to build rapport, convince, and up-sell.
  • Experience :

  • Travel industry experience
  • Background from a call centre and / or customer service unit
  • Experience from the hotel front desk and / or reservations department
  • Higher education in a travel or hospitality-related field a requirement.
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