The Sales Manager provides direction and resources to the sales department and is accountable for the achievement of sales department’s goals and targets in alignment with the business strategy.
Minimum Qualification : Bachelor
Experience Level : Management level
Experience Length : 3 years
Our client a Global motorcycle company is looking for a Sales Manager to join their dedicated team. Their vision is to unlock opportunity by providing safe and reliable mobility for all.
Our client was founded to be a global motorcycle brand that offers sustainable products accessible to all people.
Entrepreneurship, quality and trustworthiness are core drivers behind their company. The future for our client is to be Pan- African motorcycle brand that supports people everywhere to Go Do whatever it is they need to.
Position outline The Sales Manager provides direction and resources to the sales department and is accountable for the achievement of sales department’s goals and targets in alignment with the business strategy.
He / she is charged with ensuring sustainable revenue growth by constantly maximizing market penetration, securing new consumers, expanding opportunities within the current customer base and delivering new product offerings.
Principle function responsibilities
Acquire new customer business through sales and business development activities across the country.
Conduct research to identify potential business opportunities for products and services, through social events, formal and informal meetings and networking.
Provide risk assessment and reliable forecasting for the corresponding sales responsibility area.
Develop and execute new approaches and opportunities for expanding the customer base.
Develop and implement tactics for sales and distribution of company products in the government sector.
Monitor the sales industry to identify changes in market trends and adjust accordingly.
Establish sales objectives and oversee the designation of sales quota to sales teams.
Expand the customer portfolio to meet strategic growth targets.
Lead the customer acquisition process and work closely with the respective delivery unites to successfully close on the processes within the agreed upon turnaround time.
Continuously monitor sales performance and improve on execution of the strategy by the team to ensure annual targets are met.
Monitoring the utilization of demo cars assigned to the branch to ensure full compliance with the company’s guidelines.
Leverage existing service offerings and relationships to expand product delivery to new accounts.
Generate periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Manage the customer database
Continuously grow the pipeline of potential customers as well as the active customer base.
Promote customer visits in order to understand the customers’ needs and to promote customer satisfaction and retention.
Ensure that quality feedback loop from customers to operations and product development teams will be communicated effectively and efficiently according to well-managed priorities.
Identify new market channels and opportunities in line with Our client targets.
Address all customer requests originated from existing clients in regards to new orders, orders placed, new projects quoted or special requests being brought forward in close interaction with the Customer Relations team, the operations time and the after sales team.
Ensure timely completion of an array of administrative duties including but not limited to, complete and maintain prospects lists, prospect call reports, expense reports, weekly recap and itineraries.
Leadership & People Management
Work with Executives to ensure adoption of new systems to support efficient information to support business goals and excellent service
Oversee the interviewing, hiring, and training of new sales employees to ensure qualified personnel are recruited
Manage and oversee a team of direct reports of Sales Executives (both based centrally and remotely), Sales Analyst & Administration and Business Development.
Coordinating performance management for the department to ensure high performance and retention of staff
Develop a sales training calendar (in-house and external) to upskill current sales taskforce.
Ensure that customer issues are dealt with and resolved in an efficient manner, informing necessary stakeholders of any issues while working diligently to solve problems.
Provide appropriate response to client enquiries and assist with the resolution of customer issues or complaints
Education and Experience
Minimum Bachelor’s degree in Sales / Business or related fields. Master’s Degree is highly desired.
3-5 years of successful experience in automotive sales or equivalent sales industry
Requires a minimum of 2 years of experience leading a sales team as a team leader with at least 2 to 3 members.
I.T skills-adept at utilizing CRM systems to provide reports to company management
Has extensive Sales knowledge, preferably in the automotive / motorcycle industry and can mentor employees.
Manage P&L for the department.
Ability to build and maintain positive work relationships with customers; through social events, formal and informal meetings and networking, to create a rapport that facilitates patronage and generates revenue.
Has an understanding of market trends / business practices in taking decisions necessary for enhancing the sales process.
Ensures compliance with customer service standards and proper customer relationship management
Followed strict procedures on all sales processing documents while ensuring timely and proper completion of all paperwork (electronically or otherwise)
Demonstrated the ability to take the initiative and achieve results in a fast- paced and changing environment
Ability and willingness to travel 50-75% and occasionally for extended periods.