IT Officer
Family Heritage Hospital
Nairobi
5d ago
source : Pigiame

Responsibilities

  • Diagnosing and troubleshooting technical issues and network configuration
  • Researching and identifying solutions to software and / or hardware issues
  • Provide oversight of general operations of the computers, printers, and software owned by the company.
  • Ensure high level of technology support for all users, but not limited to : Troubleshooting.
  • Responding to all requests for assistance with local and network equipment setting up new workstations when needed.
  • Evaluation of the systems’ problems to recommend enhancements
  • Providing prompt and accurate feedback to management
  • Prioritizing and managing several open issues at one time
  • Following up with staff to ensure their technical systems are fully functional after troubleshooting
  • Preparing accurate and timely reports
  • Collaborate with other professionals to maintain standards & functionality.
  • Maintain licences and upgrade schedules.
  • Periodic review of ICT security controls
  • Test server performance, giving reports and scheduling maintenance.
  • Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science or relevant field
  • Professional qualifications; CCNA will be an added advantage.
  • Must have a minimum of 2 years in IT Support.
  • Ability to diagnose and troubleshoot basic technical issues
  • Experience in handling and managing ERP software’s especially Hospital Management Information System (HMIS) Medicentre
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Good understanding of computer systems and other tech products
  • Family Heritage Hospital is searching for a competent I.T Officer to provide technical support, troubleshooting & assistance to IT and related systems

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