Technical Operations Manager
Accurex Leadership and Management Consultants Ltd
6d ago
source : BrighterMonday Kenya

Job Summary

The Operations Manager is in charge of the authentication, allocation and integrity of delivery projects, schedules, plans and documentation in line

  • Minimum Qualification : Bachelor
  • Experience Level : Senior level
  • Experience Length : 5 years
  • Job Description

    Goals and Objectives :

  • DeliverProject Plans and Work flows.
  • MonitorProjects Integrity and delivery timelines.
  • Doproject risk analysis and take appropriate measures to mitigate the risks.
  • Maintainfront end engagement and communication lines
  • ProvideReports and required by this role.
  • Responsibilities andDuties- Technical

  • Develop and maintain assurance plansand workflows.
  • Recruit and train service assurancesupport personnel.
  • Facilitate support personnel withrequired resources.
  • Oversee and track performance of allworking functions.
  • Receive, validate, log and processproject delivery data.
  • Monitor project implementationschedules and calendars.
  • Maintain inter-departmentalinteractions and workflows.
  • Produce periodical deliveryperformance trackers and reports.
  • Produce periodical service assurancetrackers and reports.
  • Develop and maintain daily projectdelivery schedules.
  • Monitor all project pipeline workflowsand schedules.
  • Maintain front end engagement andcommunication lines.
  • Produce and analyze daily deliveryperformance reports.
  • Organizing, attending andparticipating in stakeholder meetings.
  • Documenting and following up onimportant actions and decisions from meetings.
  • Preparing necessary presentationmaterials for meetings.
  • Ensuring project deadlines are met.
  • Determining project changes.
  • Providing administrative support asneeded.
  • Undertaking project tasks as required.
  • Developing project strategies.
  • Ensuring projects adhere to frameworksand all documentation is maintained appropriately for eachproject.Assess project risks and issues and provide solutions whereapplicable.
  • Ensure stakeholder views are managed towardsthe best solution.
  • Chair and facilitate meetings whereappropriate and distribute minutes to all project team members.
  • Create a project management calendarfor fulfilling each goal and objective.
  • Provide daily technical reports for the project progress.
  • Responsibilities andDuties- IT

  • Performs analysis of network needs andcontributes to design of network architecture, integration andinstallation.
  • Ensure all technical designs areproduced within the stipulated timeframe.
  • Enure proper documentation of projectsas per the workflow, process and standards.
  • Monitor and ensure projects arecompleted within the timelines given in the scope of work.
  • Ensure all computers are installedwith the anti-virus.
  • Perform research on system technologyand provide resolution to complex issues for processes.
  • Develop training programs for staff,both general and technical to aid capacity building.
  • Ensure all required documentation isin place and approved by the relevant people before start of project.
  • Maintains network hardware andsoftware, including servers, voice, PDA's, peripherals, network nodes,terminals and wiring.
  • Works with consultants to ensure thatthe computer system platform provides sufficient computing resources todeliver the desired level of business performance.
  • Coordinates with other departments inorder to understand and meet their requirements.
  • Evaluates network hardware andsoftware requirements and capabilities and makes recommendations. Checkssystems in order to optimize performance and to initiate recovery actionafter system failures.
  • Establishes budgetary requirements forequipment replacement.
  • Establishes and controls systemsaccess and security.
  • Provides support to and trains usersin local area network administration and usage.
  • Monitors customer service andmaintains network stability, collects and analyzes network and memoryutilization, and installs and tests software upgrades.
  • Manages computer operation scheduling,backup, storage and retrieval functions.
  • Coordinates third-party maintenancefor network hardware, software and telecommunications services.
  • Develops or establishes strongrelationships with service providers.
  • Trains users in the operations ofoffice productivity applications.
  • Directly supervises employees andcarries out supervisory responsibilities in accordance with theorganization’s policies and applicable laws.
  • Performs other non-essential duties asassigned.
  • Any other duties, tasks andresponsibilities consistent with the role.
  • If qualified and interested in this position please send your CV and cover letter quoting the role Technical Operations Manager’ on the subject line by 10th June, 2020

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