Hotel Guest Services Manager - Zanzibar
Swahili Recruitment
Outside Kenya, Kenya
5d ago
source : BrighterMonday

Job Summary

The duties of this position include (but are not limited to) a wide range of supervisory duties in a 5-star boutique hotel in Tanzania!.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Job Description

    Duties involve overall Front Office, Guest Relation and F&Bsupervision therefore we seek an all-rounder".

    RESPONSIBILITIES :

  • Seek verbal feedback from customers on a regularbasis and respond to all guest queries in a timely and efficient manner.
  • Manage, record, and resolve guest or customercomplaints promptly.
  • Ensure a very high level of customer service is constantlymaintained.
  • Demonstrate a thorough understanding of allfacilities and services provided within the hotel and identify opportunitiesfor upselling and promoting when appropriate.
  • Ensure daily checklists are completed.
  • We are looking for a hotelier with the following qualities :

  • Excellent grasp of hotel Admin, Front Office andF&B duties
  • At least 3 years’ experience in a supervisoryrole within a 4 or 5 star environment.
  • Knowledge of Micros and Opera POS systems isvital
  • Must be able to work unsupervised and tocomplete given tasks
  • Must be honest, hard-working and a team player.
  • We need someone who is very well presented, verywell spoken, very clean and hygienic and with a perfect grasp of English plus aworking knowledge of Swahili.
  • Knowledge of any foreign languages is an addedadvantage
  • Candidate must be willing to relocate toZanzibar, Tanzania.
  • Are you interested in this position and do you meet the minimumrequirements? Apply by sending an email with your CV and a convincing coverletter.

    Include passport picture, current & expected salary with your CV.

    Due to theurgency to fill the position, shortlisting will be done on an ongoing basis.

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