Responsibilities and Duties
Receive inbound calls including transferred sales leads and calls from current and potential customers.
Place outbound follow-up calls to sales leads and persuade potential customers
Provide product and service information to customers
Follow up customer calls and respond to customer’s emails
Target new customers or achieve upsells to existing customers when opportunities arise
Identify and qualify legitimate sales opportunities
Build sustainable relationships and engage customers by taking the extra mile
Sell products and place customer orders and interests in the computer system
Research required information, identify, and resolve customer complaints using available resources,
Document all call information according to standard operating procedures
Follow-up on customer inquiries not immediately resolved
Identify and escalate issues to supervisors when necessary
Recognize, document, and alert the management team of trends in customer calls
Complete call logs and reports within stipulated timelines
Meet Quality Assurance Requirements and other key performance metrics.
Qualifications and Skills·
1-2 previous experience in sales
Computer literate with the ability to learn customer service software applications
Knowledge of customer service practices and principles
Excellent interpersonal, written, and oral communication skills
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Must possess and be able to demonstrate strong influencing and closing skills.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Ability to multi-task, set priorities and manage time effectively
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Excellent data entry and typing skills
Ability to handle stressful situations / circumstances appropriately
Remuneration : Starting Salary 15k
We are looking for a salesperson in Mombasa to sell our services which include; automotive mechanical works, automotive body repair works, vehicle maintenance.