Sales Person (Automotive Services)
Bajay Auto
21h ago
source : Pigiame

Responsibilities and Duties

  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers
  • Provide product and service information to customers
  • Follow up customer calls and respond to customer’s emails
  • Target new customers or achieve upsells to existing customers when opportunities arise
  • Identify and qualify legitimate sales opportunities
  • Build sustainable relationships and engage customers by taking the extra mile
  • Sell products and place customer orders and interests in the computer system
  • Research required information, identify, and resolve customer complaints using available resources,
  • Document all call information according to standard operating procedures
  • Follow-up on customer inquiries not immediately resolved
  • Identify and escalate issues to supervisors when necessary
  • Recognize, document, and alert the management team of trends in customer calls
  • Complete call logs and reports within stipulated timelines
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Qualifications and Skills·

  • 1-2 previous experience in sales
  • Computer literate with the ability to learn customer service software applications
  • Knowledge of customer service practices and principles
  • Excellent interpersonal, written, and oral communication skills
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Ability to multi-task, set priorities and manage time effectively
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Excellent data entry and typing skills
  • Ability to handle stressful situations / circumstances appropriately
  • Remuneration : Starting Salary 15k

    We are looking for a salesperson in Mombasa to sell our services which include; automotive mechanical works, automotive body repair works, vehicle maintenance.

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