The Executive Director has identified Digital Transformation as one of WFP’s five priorities. The Technology Division has realigned the team into a Digital Transformation Services pillar with a field-focused Digital Services Hub located in Nairobi.
This role will work with countries and regions to ensure digital technologies are aligned to serve their country strategic plans with a specific focus on the beneficiary, partner, and government experience for all WFP functional units.
Working closely with key operational and executive-level stakeholders, the assigned, in collaboration with Regional IT Officers and Regional Field Business Engagement Managers, will facilitate discussions on how a Country Office can unlock strategic value through digital as part of WFP’s continued scale-up efforts.
The assigned will be located in Nairobi, Kenya, and work under the general supervision and guidance of the Chief of Digital Transformation Services, Technology Division.
Some of the projects that the WFP, Digital Transformation Services team are currently working on, include :
Continuing to align technology to business and operational needs
Scaling core digital products to country offices such as our School Feeding, Farmers and WFP Service Marketplace platforms.
Mainstreaming data literacy, tools, products and governance across WFP
Digitizing and / or automating processes to further unlock employee value-add work and efficiency
Act as central coordinating point and support with Regional Business Engagement Managers for digital scale-up and Country Strategic Plan Alignment activities;
Engage with countries’ senior management at operational and strategic level to develop a Country Office-Technology Solutions Roadmap based on the Country Strategic Plans, Digital Transformation Solutions Roadmap, key digital product lines, divisional roadmaps;
Develop relationships with operational and executive-level subject matter experts to shape and validate demand for digital services through user research, with HQ Business Engagement Managers;
Initiate Country Office digital scale-up teams in alignment with the Field Digital Playbook and the defined Country Office digital roadmap.
Act as a primary focal point for collecting user feedback on existing technology solutions and channelling this feedback to the various product owners;
Understand and communicate to countries relevant user-research based value propositions of digital solutions, features and capabilities, including relevant new capabilities for beneficiaries, partners and governments as they become available;
Work closely with Headquarters Business Engagement Managers and Regional Business Engagement Managers to strengthen HQ-Field alignment;
Support training and capacity building for IT Officers in Country Offices to strengthen their business engagement and digital skills;
Participate in the development of Digital Transformation planning and strategy to advocate for country outcomes as well as team work plans;
Other duties as required.
Required education : Bachelor's degree
Required relevant work experience : 7 years
Required languages : English (Spoken : fluent Written : fluent)