Collections Manager
ALX
Kenya
4d ago

ABOUT ALFC

We believe that the future of Africa will be defined by its leaders and their ability to unleash the incredible potential of the continent.

We believe great education & development is an important part of developing leaders and the biggest barrier to tertiary education in Africa remains access to educational finance.

At African Leadership Finance Company (ALFC), our mission is to provide leaders with affordable & innovative financing for high-quality education.

ALFC has been set up to provide an innovative solution to this problem by introducing Income Sharing Agreements (ISAs) that invest in the future potential of a person’s ability to generate an income.

Under the ISA funding model, ALFC funds students to attend university or receive professional training; in return, the students agree to pay ALFC a fixed percentage of their income for a specific period of time.

ALFC presents a tremendous opportunity for these students, and potentially millions of others denied access to education due to the absence of financing alternatives.

Beyond funding education at ALG’s programs, ALFC has the potential to expand further into funding a broader talent membership, offer the service to other tertiary education providers, create a loyalty program and partnerships with other institutions.

Through offering and serving ISAs, ALFC will enable the youth of Africa to unlock their futures based solely on their potential and not their financial circumstances.

ABOUT THE ROLE

Once the funded students graduate and begin to make their fixed percentage, those contributions are used to fund future students.

The system works well as long as contributions are collected. When discussing ALFC and the ISA with interested parties and investors, the first question we receive is inevitably Yes, but will the students actually pay?

As the Head of Collections your job will be to ensure that they do and thus keep the system working. You will play a key role in ensuring our primary KPI of default rate is kept to a minimum.

At ALFC we believe in blending positive reinforcement through rewarding good behaviors while still maintaining strict standards and leveraging legal tactics where necessary.

You will manage the relationship with the students after they graduate for the full 5 to 10-year commitment that they have with ALFC.

WHAT YOU’LL DO AS THE COLLECTIONS MANAGER

  • Responsible for the overall management of student contributions over the lifetime of their ISA commitment
  • Develop ALFC’s collections strategy which should cater for clients across the continent, even the world, while leveraging the ALG network and propositions
  • Act as product head for ALFC’s student payment portal and work with IT to ensure it is developed to reduce customer frictions
  • Monitor and evaluate the impact, effectiveness and efficiency of ALFC’s collections strategies and continuously improve them over time to reduce the default rate
  • Develop the systems and processes that allow ALFC’s collections strategy to scale beyond the initial cohorts to become highly cost effective while leveraging automation where possiblE
  • Work closely with product engineering (IT) to develop a lean & efficient collections & account maintenance portal which minimises customer frictions
  • Build a lean high performing team to drive contributions
  • Engage with credit bureaus, employers, student references and other stakeholders as required
  • Utilize collections data and work with ALFC’s data analytics team to establish trends & markers to better understand the likelihood for default and influence ISA acceptance criteria
  • As we are still a startup, you will be expected to step out and support beyond your job description from time to time to do whatever it takes to ensure the success of the company
  • WHAT YOU’LL NEED

  • 5+ years of work experience in unsecured lending
  • Significant experience in collections strategy
  • Exposure to unsecured lending across multiple African countries
  • Great verbal and written communications skills
  • Strong leadership and teamwork skills
  • Implementation and get it done bias , not just thinking and talking about doing it
  • Ability to build strong relationships e.g. with credit bureaus and lawyers across the continent
  • A creative, problem-solving approach , with a focus on achieving results
  • A data-driven decision mentality and sound program management with a balance of analytical and people-driven mindsets
  • Entrepreneurial mindset & can-do attitude
  • Comfortable with uncertainty, changing priorities and a startup environment , but with knowledge and insight to build structure and systems for scale
  • Apply
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