Credit & Collections Assistant (Internship)
JoyInc Solutions Limited
Nairobi CBD
14h ago
source : Pigiame
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    Credit & Collections Assistant (Internship)

    Nairobi CBD Nairobi Details Employer JoyInc Solutions Limited Company Industry Banking & Finance Work Type Internship Volunteer Job Level Entry level Minimum Qualification Bachelor Years Experience 0 years Application Deadline 2019-12-19 Description

    OFFICE BRANCH : Nairobi, Ruai and Ongata Rongai

    DEPARTMENT : Credit & Collections

    REPORTS TO : Credit & Collections Officer


  • To assist the Collections Officer in the Collection of Daily weekly and monthly Payments.
  • To assist the Credit & Collections Officer in updating & analyzing the daily, weekly, and monthly collections.
  • To give a weekly report to the credit &collections officer on the loan portfolio allocated
  • To help customers by answering questions; responding to requests.
  • To assist with enquiries as delegated by the Credit & Collections Officer.
  • Assisting the collections officer ensure recovery of items pledged as security on delinquent loans.
  • Helping Manage Customer and stakeholder relations in accordance with agreed Service Level Agreements.
  • To attend meetings in the absence or presence of the Collections Officer as authorized by the Credit & Collections Officer
  • To locate and contact clients, primarily over the phone, in order to talk with them about their debts / overdue.
  • To negotiate payment plans and payment schedules with Joyinc’s customers, that suit their current financial situation
  • Authenticate documentation presented for all credit applications and Ensure they meet the KYC requirements and any other requirements as required by JoyInc (JSL) Solutions Limited.
  • To track and review daily, weekly and / or monthly financial information on existing customers.
  • Any other duties assigned by the Supervisor.

  • A university degree in a business-related field; Preferably Finance
  • At least CPA part I

  • Excellent Verbal communication skills,
  • IT skills (MSOffice QuickBooks)
  • Excellent skills in analysis of Financials,
  • Customer Service,
  • Decision Making,
  • Thoroughness,
  • Professionalism, organizational and negotiation skills
  • Self-starter,
  • Willingness to go an extra mile,
  • Deliver on deadlines,
  • Team player,
  • Ability to align to the Corporation’s culture
  • To ensure optimum loan Repayments in order to minimize non-performing loans.

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