Regional Director, New Country Expansion
Living Goods
Nairobi, Kenya
5d ago

Do you want your work to matter? Do you want to use your skills to make a difference, not just a living? Do you want to improve millions of lives, including your own?

Living Goods works to reinvent how we improve the lives of the under-served. We think big but operate lean and nimble. We believe community health is critical to deliver Universal Health Coverage and that community health workers (CHWs) are essential, because they bring health services to people’s doorsteps.

But to truly make an impact, CHWs need to be digitally empowered, equipped with treatments, effectively supervised, and compensated.

We also help governments transform their community health systems and workforces. Using the disruptive power of mHealth, we’ve transformed ability of more than 7,000 community health workers to have a lifesaving impact across Africa.

These community health workers educate, assess, treat and refer for common illnesses like pneumonia, diarrhea, and malaria that affect children under 5, they help ensure children get immunized on time, and they support women through their pregnancies and with family planning.

They also provide primary healthcare to 6 million people at a fraction of the cost of doctors and nurses.

The secret to our success is a winning team. One that enables people to bring their ideas and creativity to work every day.

If you work well in a dynamic collaborative culture, set high standards, meet challenges with determination and a have a sense of humor, come work for Living Goods!

Living Goods is growing! We’ve grown 30 percent every year for the past 5 years. We now have more than 450 Living Goods staff, 97 percent of whom are based in East Africa.

At Living Goods, you will have the chance to apply your ideas and creativity at work every day. If you work well in a dynamic collaborative culture, set high standards, and meet challenges with determination and a sense of humor, you’ll thrive here at Living Goods.

Organizational Growth

We’re growing because we have a winning model and mission : to ensure that every family has high quality health care in their community.

No matter how dense the neighbourhood or how remote the village.

Our growth is anchored in three S’s : scaling, strengthening and spreading. To scale we aim to increase the number of people served within our two operational countries, Kenya and Uganda, and to launch operations in two new countries by 2021.

This will be the key focus of this role. To strengthen, we will broaden and deepen our impact with new programs and products and make big leaps in our operating effectiveness.

Finally, we will spread our impact in current and new countries by influencing community health policy.

The Opportunity

Organizational growth can be dizzying for the faint-hearted but exciting for thrill seekers. To manage both growth and our thrill seekers, we know we need the steady hand of a new Country Expansion Regional Director.

You will lead the strategy and planning for LG’s entry into new countries to deliver significant impact and strengthen government community health systems for the long term.

And you’ll oversee new country operations so that they deliver desired results :

Opportunity assessment : Assess new country opportunities to ensure delivery against LG’s long-term vision and scaling plans.

Through this, support Ministries of Health to strengthen national community health programs to deliver highly impactful, sustainably financed and digitalised community health.

Drive organization strategic discussions about best bets for return on investment in new countries and support in business development proposals.

Build strategy : Build long term new country strategic plans. Coordinate all work related to building the strategy across all LG functions, with partners and governments.

Ensure that each country has a strategy that speaks to its context and LG strategy.

New country expansion plans : Develop concrete plans and budgets selecting strategic initiatives that will achieve the strategy.

Ensure that the country program is developed for the new country context, has sustainable financing, is delivering significant impact and influencing community health policy nationally, building on Living Goods proven approaches and frameworks.

Ensure new country operations are delivering results : Lead the operationalization of strategies and plans. Guide and manage new country operations.

Lead program and project implementation to ensure new country program performance. Coordinate functional requirements across LG, partnering cross-

functionally to enable successful and timely entry and implementation. Innovate and continuously improve our tactics, processes, policies and procedures to make our scaling efforts more successful, predictable and scalable over time.

Organizational development : Design organizational structures for new country operations. Craft role profiles and support innovative sourcing strategies for new country roles.

Lead resourcing discussions related to talent for new countries organizational skill, competency and cost requirements internally and externally.

People and team leadership : Provide strategic direction and hands-on leadership and management to new country teams. Hire, onboard and retain top talent.

Build resources for the future and inspire and motivate others to be the best they can be. Communicate a vision, build common understanding, align resources to accomplish key objectives, and work across Living Goods to build collaborative relationships.

Strategic partnership and relationship management : Externally represent LG and the CEO in the new countries. Build strong strategic partnerships, broker deals with governments that bring LG strategy to life.

Support new country communications : Manage communication of key decisions and priorities across all teams, from senior leadership to in-

country staff. Liaise with the LG Executive team on all matters related to external communication including with government and partners for new countries.

Lead from within : We look to you to offer global guidance on pivotal issues like where to expand, when to contract, where to invest in the organization, and key leaders to nurture.

As a member of the Global Executive Team, provide leadership to the broader organization.

Your Background

15+ years’ management of regional program operations in a global company : 6+ years of experience in a combination of strategy and operations roles.

Experienced at setting up in new countries, in a fast-changing ambiguous environment, working strategically with governments and know what excellence looks like in human resources, finance & accounting, supply chain, facilities, IT, contracts & grants.

You have worked at least 5 years in senior leadership roles, and are ideally educated to a Master’s degree level (or more).

Track record leading growth : Successfully managed growth in an African growing company or NGO one that is expanding in size (people, $) and geography (new countries, counties).

Country management experience : Led a country NGO or for-profit company, ideally more than one country. Experience coaching country directors on challenges and solutions associated with start-

up and country management.

Strategy development and execution : Experienced at strategy development and execution, including opportunity sizing, assessments and developing project plans for implementation.

Experience articulating strategies at Board level and able to break them down to operational level. Experience using best-

in-class strategic tools with abilities to facilitate and coach executive teams

Sustainable Financing : Experience building and executing a sustainable financing vision for health programs and supporting governments.

People leadership and management : Strong people management experience, proven ability to deliver outstanding results through other.

Build and maintain strong relationships with teams, colleagues across different functions, and external partners.

Your Traits

Thought leader : You’re extremely capable at Influencing executive leaders and board members. Providing insight and opinion.

Possessing cutting edge ideas, able to spot trends and propose ideas to addressing challenges.

Strong business and program judgment and analytical skills : You’re well versed in using data to prioritize, drive strategic discussion, and ultimately deliver tangible outcomes.

Political and Government partnerships : You understand varied country political and government contexts, and Proactively develop plans and financing solutions leading discussions that yield strong partnerships.

Resourceful and entrepreneurial : You Enjoy ambiguity, doing whatever it takes to break through unexpected barriers and obstacles, and balance detail-

orientation with the ability to move fast. You thrive under pressure, capable of making decisions.

Ability to execute : Innovative with the ability to implement ideas. Translate a vision into plans and communicate to diverse stakeholders.

Is results-oriented, set goals and take ownership of driving towards them.

Project management : Design, plan and implement complex projects to success.

Independence : Ability to drive to results with minimal oversight.

Growth mindset : Enthusiasm for learning, feedback and continuous improvement.

Communication skills : Advanced written skills, prepares written information that is consumable by varying audiences, internally and externally.

Well-developed verbal communication skills that model CEO level.

Diversity : Managed diverse teams across many countries. You’ve lived or traveled extensively in Africa. Possess cross-cultural fluency, are able to collaborate with colleagues and partners from diverse backgrounds.

Leading leaders : Build lasting relationships, align resources to accomplish key objectives, build resources for the future, and lastly, inspire and motivate others to be the best they can be.

Comfortable in a matrixed environment ensures success of the same.

Collaborative spirit : Listen and connect easily with teams and colleagues. Roll up your sleeves and help others out.

Lives our 5 values : Families First; Drive Towards Sustainability; Make No Small Plans; Be Inventive and Adaptive; and Master the Art of Collaboration.


A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.

Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.

Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money.

If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.

If offered a role at Living Goods, we’ll request consent to complete a background check, which is part of our hiring process.

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