Retail Operations Manager
Reliable Recruiters
Nairobi, Kenya
17h ago
source : BrighterMonday

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification : Bachelor
  • Experience Level : Senior level
  • Experience Length : 5 years
  • Job Duties

  • Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
  • Provide training to retail employees to develop their skills and enhance their job performance
  • Ensure compliance with company policies and procedures
  • Provide solutions that address performance issues in a timely and effective manner
  • Monitor the activities of the customer service department of retail outlets to ensure a satisfied clientele
  • Contact store managers and other retail staff to communicate relevant information
  • Mentor and motivate sales staff to put in their best in order to achieve financial goals
  • Develop and implement budget and plans for retail operations
  • Visit retail establishments to ensure efficient and effective management as well as high performance sales
  • Develop policies for the merchandising of goods in retail stores
  • Monitor inventory levels to determine the need for stock supply at each retail outlet
  • Set and regulate product pricing using results of market and demand analysis
  • Ensure compliance with health / safety policies and procedures at retail sites
  • Listen to customer complaints to address & resolve their issues
  • Evaluate operational and financial records to determine sales performance of a retail store.
  • Requirements

  • Education and Training : a Bachelor’s degree in business management, business administration, business studies, or in a similar field.
  • Experience in retail sales and customer service is also required for this position.

  • Organizational Skills : able to coordinate sales operations across a retail chain.
  • Accounting Skills : well versed in reviewing and evaluating sales records and financial statements.
  • Communication Skills : proficient in interacting with store managers and retail staff to communicate information relevant to sales
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