Applications are invited from qualified persons for the above vacant position.
Minimum Qualification : Diploma
Experience Level : Senior level
Experience Length : 5 years
Job Family CCTV Survillance
Discipline Control room Operations
Typically Reports to General Manager
Accountabilities : Sales Target : TBA
Sales Target : TBA
People : 0 direct reports
Duties and Responsibilities :
Developing the control room operations manual that supports all operations, updating when required and formulating and implementing security policy and procedures.
Acting as a focal point for security operations decision making during routine and emergency situations.
Adhering to compliance standards and relevant laws.
Evaluate customer needs and recommend products and services based on specific needs and interests.
Follow each customer ticket through to completion.
Provide Outstanding Customer Service to every customer.
Use problem solving skills to address customer concerns and / or issues.
Take accountability for the presentation of the services and solutions provided by the Company to prospectus customers
Ensure sales growth fo
Motivate colleagues to perform to their highest potential
Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services
Qualifications / Experience :
Technical or College Degree in Information Technology, Management or related field, and / or advanced networking certifications.
Extensive experience required in service provider networks with experience managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines.
Experience designing and / or troubleshooting network problems and providing superior customer service. Experience with popular computer and server OS platforms.
Experience working with network monitoring systems or equivalent experience.
Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites.
Networking ability including : Cisco IOS, QOS, firewalls and routers.
Full Kenyan driving licence.
Personal Qualities and Behaviours :
Good organisation skills
Excellent communication skills
Confident and assertive
Focus on results
Able to work as part of a team and build relationships with others