Pre Sales Technical Engineer
BrighterMonday Consulting
Nairobi, Kenya
6d ago
source : BrighterMonday

Job Summary

The Pre-Sales Technical Engineer is responsible for providing technical solutions to new & existing corporate customers and other managed service solutions.

  • Minimum Qualification : Bachelor
  • Experience Level : Mid level
  • Experience Length : 5 years
  • Job Description

    Job Family Technical Pre Sales

    Discipline Technical

    Typically Reports to Pre Sales Technical Manager, GM

    Overview And Purpose Of Position :

    The pre Sales Technical Engineer is employed as a technical expert with the task of working closely with sales teams to ensure that the solution being offered is tailored to meet the customers requirements.

    The Pre-Sales Technical Engineer is responsible for providing technical solutions to new & existing corporate customers and other managed service solutions.

    Primarily engaged in a presales technical role, the Engineer will provide technical assistance and guidance during the pre sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical partners about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

    Goals and Objectives :

  • Ensuring that the company’s solutions can deliver on the customer’s requirements.
  • Working closely with customers to understand and capture requirements.
  • Replying to customers following requests for information and proposal requests.
  • Presenting proposals to customers alongside members of the sales team.
  • Providing ongoing support for customers post implementation.
  • Accountabilities :

    Pre sales Target : TBA

    Headcount :

    People : 0 direct reports

    Responsibilities and Duties :

  • To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
  • Provide technical solutions in a professional manner and to agreed timeframes.
  • Make technical presentations and demonstrations, showing how a solution fits Customer needs.
  • Specify and manage the delivery of consulting services, e.g. in Proof of Concept, installation and configuration, optimization and migration.
  • Take ownership and responsibility until completion for the resolution of Customer's project.
  • Developing SOW and RAMS and passing them to Technical service delivery Engineer..
  • Create and confidently deliver technical presentations internally and externally.
  • Deliver training on solutions and provide product support to channel partners and internal stakeholders.
  • Create internal design configuration documentation including process diagrams with technical explanations.
  • Work with Software Partners and internal technical teams to feedback on issues with current products and provide input around new products.
  • Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
  • Perform technical development for bespoke solutions as part of a design and development framework.
  • Apply Project Management standards to help ensure customers' success.
  • Able to understand business drivers and risks involved to the customers.
  • Sell technical solutions to the customer with professionalism and enthusiasm.
  • Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts,
  • KPI’s.

  • Adhere to the Company’s Quality and Business Processes.
  • To assume responsibility for running a tender team, where relevant.
  • Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery.
  • Ability to demonstrate Opticom’s solutions and technologies effectively to audiences of varied technical knowledge.
  • Candidate Requirements & Job Specifications

    Qualifications / Experience :

  • Bachelor’s Degree in Electrical & Electronic Engineering, Information Technology or related course.
  • Strong business experience with at least 5 years in pre-sales, consulting or professional services related to systems security.
  • Well-developed sales and technical aptitude, with a demonstrable understanding of how to support the sales process.
  • Strong skills in design of cost-effective security solutions which meet customer requirements.
  • Proactive in security systems research and development.
  • Clear understanding of project management and deployment cycle from start to end.
  • Ability to manage a team and ensure project milestones are adhered to.
  • Knowledge :

    Personal Qualities and Behaviours :

  • Good organisation skills
  • Excellent communication skills
  • Must be able to work as part of a team
  • Confident and assertive
  • Excellent customer service skills
  • Focus on results
  • Able to work as part of a team and build relationships with others
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