Job purpose :
The Assistant Branch Manager is responsible for administering all loan processes and assists to ensure optimal customer services.
You will also participate in all improvement activities at the branch.
Coordinate relationship officers sales & marketing activities.
Oversee provision of excellent customer service at the branch level.
Work closely with branch manager and advise on branch management issues.
Evaluate all loan applications from clients
Performance management, training and coaching of Relationship officers.
Ensure debt collection and recovery procedures are followed in accordance with the company policies and procedures.
Qualifications & Skills
Degree in Business or Customer Relations course.
At least two years of experience in management, finance, sales or a relevant business role.
Excellent communication and writing skills.
Great leadership and analytical skills.
Excellent organisational and time management ability.
Required education : Bachelor's degree
Required relevant work experience : 2 years
Required languages : English (Spoken : fluent Written : fluent)