The Reservations Manager is responsible for guaranteeing smooth and efficient operations of the department through prompt, effective and proper reservations services in order to achieve maximum guests’ services.
Minimum Qualification : Bachelor
Experience Level : Management level
Experience Length : 4 years
DUTIES & RESPONSIBILITIES
Managing the day- to day duties of the reservations team to ensure the highest level of performance.
Ensuring competitive tour costing, quotations and pricing for accommodation and air.
Ensuring proper management and preparation of client’s itineraries per their request.
Coordination between Head office and all other operations in East Africa, including local ground handling agents and suppliers.
Administering all the general Overseas Travel groups
Product development and inspections of new properties.
Flight bookings and confirmations.
Charter flight manifesting / roll briefings and supervision and also Flight handling
Oversee bookings, reservations & ticketing for domestic and international flights.
Overseeing proper Invoicing and Accounting of files
Provide excellent customer services to clients, agents, and suppliers as required
A degree in Tour & Travel or Business Administration from a recognized Institution.
Minimum of 4 years’ working experience as a Tour Consultant or in a management role as a Reservation Manager in Tours and Travel industry and preferably in Luxury travel
Excellent knowledge of luxury properties throughout East Africa
Outstanding leadership, planning and negotiation skills.
Strong Manager who is ready to work long hours and can handle high working pressure
Excellent Computer skills with good knowledge of Granit reservations system
Excellent communication skills.