Hotel Front Office Receptionist (Must have 4*/5* hotel experience)
The African Talent Company | TATC
Nairobi
5d ago
source : Pigiame

Responsibilities

  • The Front Office Receptionist is dynamic and efficient, and serves all guests with a professional, warm and positive attitude.
  • She / he will welcome guests as they arrive at the hotel and ensure to provide assistance at all times.
  • Your duties include checking guests in and out, issuing keys, taking reservations, preparing bills and dealing with payments.
  • English is essential, with a second language a huge plus.
  • Eloquent speech with excellent verbal and written communication skills.
  • You provide guests with information, answer their queries and deal with complaints.
  • The Front Office Receptionist shifts rotate 24 hours a day.
  • Professional Qualifications

  • Certificate / Diploma in Front Office operations
  • Must have worked with Fidelio or Opera system
  • Strong organizational skills required.
  • Must be fluent in verbal and written English.
  • Must have attention to detail.
  • Good customer service skills
  • Experience

  • Must have previous experience in a four star or five-star hotel
  • Must have 3-5 years’ experience in the same role
  • Exceptional customer service skills, patience and tact.
  • The ability to be calm and well organized, even when working under pressure.
  • The ability to handle cash, credit / debit cards and foreign currency.
  • Some secretarial and keyboard skills.
  • Sales acumen and ability.
  • Accurate and able to pay attention to detail.
  • Ability to operate standard office equipment
  • Our client is a high-end fast growing 4 star Hotel. They are looking to grow their team for the Hotel in Nairobi and Nyanza with top notch professionals for the role of Front Office Receptionists

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