Customer Service Representative - 5 Positions (MUST be Fluent in French or Portuguese)
The African Talent Company | TATC
Nairobi CBD
6d ago
source : Pigiame

Responsibilities

  • Checking e-mails and answer the most pressing questions of your key accounts.
  • Insert a new insured member into the system
  • Attend a team meeting
  • Keep your customer records up-to-date
  • Answer incoming calls in English or French or call a customer to inform him on the status of his files
  • Recommend improvement on processes
  • rewrite your priority checklist to make sure the deadlines of this week are met
  • Required

  • Proficient in French or Portuguese.
  • Have a Master degree (preferably in languages) or similar level by experience and an excellent knowledge of English.
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written / verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines
  • Deadline : 20th October 2019

    Salary : 60,000 - 70,000 gross

    Our client provides health insurance services around the world. They are urgently looking for Customer Service Representative proficient in French to support the team manager in managing a team of Customer Service Representatives, develop and coach the team to deliver a high-

    quality customer centric service offering.

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