Field Service Technician
Potential Staffing Limited
Nairobi, Kenya
25m ago
source : BrighterMonday

Field Service Technician

Potential Staffing Limited

Engineering & Technology

Potential Staffing Limited

Engineering & Technology

Nairobi Full TimeRecruitment KSh Confidential 50m

Job Summary

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 3 years
  • Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all onsite installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company‚Äôs filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationships with customers
  • Requirements

  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification
  • Qualified candidates re required to send their updated CV.

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