Technical Support Agent
xFusion
Nairobi, Kenya
5d ago
source : BrighterMonday

Technical Support Agent

xFusion

Customer Service & Support

xFusion

Customer Service & Support

Nairobi Full TimeIT & Telecoms KSh Confidential 6d

Job Summary

We are looking to grow our team in Kenya. Please refer to the job description below.

  • Minimum Qualification : Bachelor
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Job Description

    xFusion provides technical customer support for fast growing SaaS companies. We offer a hands-off experience for our clients that empowers makers to make & growers to grow.

    We add value by allowing SaaS owners to focus on their highest and best use of time.

    We hire motivated, talented, empathetic & honest team players. We pay well, offer excellent career progression opportunities, as well as benefits & time off.

    We trust our team and provide them with a work experience that’s non-micro-managing and one where they can grow in their career and personal ambitions

    What you need :

  • Laptop or desktop computer
  • Fast and reliable internet connection
  • Ability to think on your feet
  • Excellent English writing and communication skills. We believe effective communication is critical.
  • What we are looking for :

  • Experience with HTML / CSS
  • Passion to communicate empathetically with our customers as if you were on the other end of the screen
  • Ability to document, track and monitor a problem / issue to a timely resolution
  • Ability to work productively with little supervision
  • Enthusiasm
  • Nice to have, but not required :

  • Liquid would be a plus!
  • JavaScript experience
  • Experience with Shopify platform
  • Working knowledge of PHP
  • Things we avoid :

  • Micro managing
  • Screen monitoring systems - we trust you will deliver
  • You'll love this role if these things describe you :

  • You’re passionate about solving problems and helping people.
  • You’re incredibly positive and enjoy making another person’s day.
  • You’re an excellent and concise communicator
  • You’re highly conscientious and make sure nothing slips through the cracks
  • You’re a self-starter who loves taking initiative and seeing things through to completion.
  • You have the curiosity and desire to learn and grow your skills.
  • You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
  • Here’s what’s in it for you!

  • Very competitive pay. Starting between 69,000 - 85,000 per month (based on experience)
  • Career advancement opportunities as we grow as a company
  • 7 Paid National holidays
  • Personal and vacation days (based on longevity)
  • Private health insurance
  • The opportunity to define company culture
  • These are the values by which we hire, evaluate, promote, and if necessary, let team members go :

  • Effective time management
  • Strategic judgment
  • Empathetic & honest communication
  • Unwavering reliability
  • Unwavering trustworthiness
  • Applied curiosity
  • Selflessness
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