The Administration Manager is responsible for developing long-term relationships with both internal clients (employees) and external clients.
They will ensure a seamless link between the clients and the internal team enhancing timely, successful service delivery and prompt payment of rendered services.
Proven experience in account management.
Excellent listening, negotiation and presentation skills
Excellent verbal and written communication skills
Bachelor's Degree in IT related field is an added advantage.
Excellent time and project management skills.
Ability to work under minimum supervision and adhere to strict deadlines
Assisting in managing the relationship between the customer and the internal team.
Responsible for keeping current clients satisfied by delivering exceptional client service on a day-to-day basis.
Ensure the timely and successful delivery of services according to customer needs and objectives; communicate clearly the progress of projects to clients and client expectations to the technical team.
Stay updated with regard to new market trends.
Working with the Business Development team to onboard and integrate new clients and enhancing existing client relationships.
Ensuring all payments are done on time
Required education : Bachelor's degree
Required relevant work experience : 3 years
Required languages : English (Spoken : fluent Written : fluent)