Human Resources Manager Kenya and Tanzania
Nairobi Full TimeNGO, NPO & Charity KSh Confidential 3h
The HR Manager will have ultimate responsibility for all Human Resources activities within Kenya and Tanzania, providing strategic leadership overall as well as operational support on key activities.
The HR Manager is also expected to lead the development of key HR systems and infrastructure that enable successful country operations, these includes Recruitment and Selection, Performance Management, Training and Development, Policy development, Compensation and Benefits, Talent Management and key areas of Labour Relations.
The HR Officer based in Kenya and HR Coordinator based in Tanzania will support this position and be coached and developed by the HR Manager.
Minimum Qualification : Bachelor
Experience Level : Senior level
Experience Length : 10 years
Reports to : Direct Line to Kenya Country Director, Dotted line to Tanzania Programs Manager and EA HRBP
Location : Nairobi
Travel : When required
Grade : 10b
I. TechnoServe Background :
TechnoServe works with enterprising people in the developing world tobuild competitive farms, businesses and industries.
We are a nonprofitorganization that develops business solutions to poverty by linkingpeople to information, capital and markets.
With more than four decadesof proven results, we believe in the power of private enterprise totransform lives.
II. Position Description :
The HR Manager will have ultimate responsibility for all HumanResources activities within Kenya and Tanzania, providing strategicleadership overall as well as operational support on key activities.
TheHR Manager is also expected to lead the development of key HR systemsand infrastructure that enable successful country operations, theseincludes Recruitment and Selection, Performance Management, Training andDevelopment, Policy development, Compensation and Benefits, TalentManagement and key areas of Labour Relations.
The HR Officer based inKenya and HR Coordinator based in Tanzania will support this positionand be coached and developed by the HR Manager.
Duties and Responsibilities
Strategic human resource planning taking into considerationTechnoServe’s current and expected growth trajectory and aligning theseto a clear staffing plan.
Align with key project deliverables for everyprogram in Kenya and Tanzania and identify resources to deliver
Providing advice on management of staff ensuring clear understandingand implementation of TNS Policies, Procedures and Employment Laws ofboth countries
Managing the compliance of the country labour laws and liaise withlocal legal counsels and East Africa HRBP on all compliance issuesaffecting both HCNs, expatriates and TCNs.
Manage and oversee Talent Acquisition including job descriptiondevelopment and annual reviews, advertising and leading targetedsearches, short listing and interviewing, carrying out reference checks,and preparing offer letters.
Develop and maintain a current database ofpotential candidates.
Driving and overseeing all Performance Management that includesAnnual Performance Appraisal cycle & ensure that evaluations arecompleted on time.
Implement staff PIP's & development needs whereapplicable as per the performance appraisal and ensuring performancereview reports are submitted to management with recommendations forfurther actions
Developing and implementing a Country Learning and Developmentprograms, these includes new hire orientations and onboarding,compliance trainings and identifying people development needs and clearplans to plug the gaps
Support the Country Director / Manager in managing compensations andBenefits, participating in annual salary surveys. Based on the report,conduct annual review and maintain a Kenya and Tanzania CompensationStructures competitive with guidance from TechnoServe global HR andCountry Financial Controllers
Maintain a positive work environment, manage complex employeerelations issues, retrenchment procedures if needed, participate indisciplinary investigations and associated hearings, and prepare legaltermination letters if required.
Implementation of Employee Engagement Initiatives to facilitateincreased staff morale, productivity and retentions across the countries
Maintain Human Resource Information System records and compilereports from database. Responsible for ensuring completeness, accuracyand confidential management of employee records.
In liaison with Country Director / Manager ensure appropriate Safetyand Security Guidelines are completed and distributed to all staff andtraining is conducted for employee safety and security.
Managing local benefits programs e.g. medical cover, insurance,NSSF, Pension Scheme etc. Act as the liaison between local employeesand corporate benefits manager.
With the support of the HR Officer / Coordinator managingresident / work permits for expatriates or third country nationals andINGO permit renewal across the countries
With the support of the HR officer managing office administration
Manager, supervise, and provide capacity building to HR staff across the countries
Any other duties as may be assigned from time to time by the supervisors
III. Required Skills and Experience :
Bachelor’s Degree in Human Resources Management, Social Sciences or related areas, Master’s degree preferred
At least 10 years’ experience in Human Resources management of which three (3) should be in a senior management role
A member of Institute of Human Resources Management (IHRM) preferred
Ability to objectively coach employees and management through complex and difficult issues
Proven ability to effectively resolve problems or issues, by usingjudgment that is consistent with standards, practices, policies,procedures, regulation and governmental laws
Experience of solving issues through analysis, definition of a clearway forward and ensuring buy in and using judgment that is consistentwith standards, practices, policies, procedures, regulations andgovernmental laws
Strong interpersonal and communication skills including influencing and negotiation
Ability to balance multiple priorities and meet demanding deadlines
Ability to work both independently and as part of a team.
Strong interpersonal and cross-cultural skills.
The ability and willingness to travel nationally, sometimes to remote locations
Good communication skills in both Kiswahili and English
Good computer skills in business software (Excel, Word, PowerPoint and HRIS)
IV. Success Factors :
Competency is a combination of knowledge, skills and abilities (KSAs) directly related to successful performance on the job.
Core Competencies include :
Integrity and honesty : Is widely trusted;seen as a direct, truthful individual; presents truthful information inan appropriate and helpful manner;
keeps confidences; admits mistakes;does not misrepresent himself or herself for personal gain.
Team Work / Relationships : Worksco-operatively and flexibly with other members of the team with a fullunderstanding of the role to be played as a team member and / or leader,to achieve a common goal.
Ability to build and maintain effectiverelationships and networks.
Learning attitude : Proactively takesadvantage of opportunities to learn. Actively identifies new areas forlearning; applies and shares new knowledge and skill appropriately.
Diversity / Inclusiveness : Demonstrates anunderstanding and appreciation for diversity and supports diversityefforts.
Interacts effectively with and inclusively with people of allraces, cultures, ethnicities, backgrounds, religions, ages, and genders.
Communication : Expresses ideas effectivelyin individual and group situations. Listens effectively; sharesinformation, ideas and arguments;
adjusts terminology, language andcommunication modes to the needs of the audience; ensures accurateunderstanding; acts in a way that facilitates open exchange of ideas andinformation;
uses appropriate non-verbal communication.
Decision making / Problem Solving : Is ableto analyze situations, diagnose problems, identify the key issues,establish and evaluate alternative courses of action and produce alogical, practical and acceptable solution.
Is able to make effectivedecisions on a day-to-day basis, taking ownership of decisions,demonstrating sound judgement in escalating issues where necessary.
Results Oriented / High Quality Deliverables : Staysfocused on the efforts necessary to achieve quality results consistentwith programmatic or departmental goals.
Demonstrates the ability toachieve effective results; works persistently to overcome obstacles togoal achievement. Accomplishes tasks by considering all areas involved,no matter how small;
showing concern for all aspects of the job;accurately checking processes and tasks.
Planning & Time Management : Establishesa course of action for self and / or others to accomplish a specificgoal. Effectively plans, schedules, prioritizes and controls activities;
identifies, integrates and orchestrates resources (people, material,information, budget, and / or time) to accomplish goals.
Prioritizes workaccording to the program or department’s goals, not just own jobresponsibilities; manages own time effectively.
Business Acumen : The ability to useinformation, ask the right questions and take decisions that make animpact on the overall business performance.
Job Specific / Technical Competencies include :
Computer Literacy : Demonstrates knowledgeand ability to use specific computer programs or applications for ownfunctional area.
Has the ability to improve performance by integratingnew and existing technology into the workplace.
Innovative Mindset : Curious inquiries,asks questions and seeks out information from multiple sources, learnsfrom mistakes, sees change as an opportunity.
Internal Client Focus : Client Focus isbased on the ability to understand the client’s needs and concerns inthe short to long-term and to provide sound recommendations and / orsolutions.
Compliance & Governance : Compliancewith and knowledge of company policies, applicable legislation, grantrequirements, donor contracts, the local labor code and tax laws.
Financial & Resource Management : Theability to estimate, justify, and manage appropriate funding levels tosupport goal accomplishment.
Managing Resources is about understandinghuman, financial, and operational resource issues to make decisionsaimed at building and planning efficient project workflows, and atimproving overall organizational performance
Managerial Competencies :
Emotional Intelligence : The act ofknowing, understanding, and responding to emotions, overcoming stress inthe moment, and being aware of how your words and actions affectothers.
Emotional intelligence consists of 4 attributes : self-awareness,self-management, social awareness, and relationship management.
Strategic Thinking : Managers shouldrecognize key actions, underlying problems, make connection andpatterns, and see consequences and implications.
Anticipates obstaclesrealistically and plans ways to deal with them.
Staff Development : managers are requiredto work with employees to plan on the development of skills andabilities so that they can fulfil current or future job / roleresponsibilities more effectively.
Trust to Delegate : managers should havetrust and willingness to assign responsibilities to direct reports andgive them discretion and authority to carry them out.
Feedback / Coaching (mentoring) : managers should give instructions, suggestions, explanations, and feedback to subordinates. (SPI+R)
V. Career Pathway
The positions that may be a next career opportunity for employees inthis job title include HR Business Partner OR Senior HR Manager.