Oasis Healthcare Group Limited
Kakamega, Kenya
4d ago
source : Fuzu

Job Summary

Receive, assist and direct patient in accessing the appropriate service or health care professionalin a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

1. A diploma course in public relations, communication, business administration or anyrelated course.

2. Must have strong analytical and communication skills, excellent leadership qualities.

3. Ability to work under minimum supervision.

4. Honesty and integrity

5. Good interpersonal skills

6. Computer literate.

7. Maintains confidentiality


1. Ensure an effective and efficient reception service is provided to patients and any othervisitors to the facility.

2. Acknowledge patient’s arrival at the desk within 2-3 minutes of arriving.

3. Deal with all general enquiries, explain procedures and make follow-up appointments.

4. Be aware of your surroundings and of patients in the waiting room : be in a position where

you are able to note which client has not be served and direct them to the offices they

need to visit.

5. Be aware of which doctors and nurses are currently on duty and whether they have

arrived. If the doctor has not arrived, call him / her and inform they are on duty and clients

are waiting for them

6. Receive and make telephone calls as required. Phone must be answered within 6 rings

and no more. Take messages, ensuring accuracy of detail and prompt appropriate

delivery. Be polite and helpful at all times. If the patient’s behavior becomes unacceptably

abusive refer the call to your supervisor. Don’t ever shout or respond in a rude manner to

the patient.

7. Advice patients of relevant charges for relevant medical services, show direction to the

next station that the client would wish to be served.

8. Ensure that all patients’ information is registered onto the computer system promptly

and accurately.

9. It is the responsibility of the receptionist to ensure that client on the Outpatient register

are transferred to the Inpatient register before close of business each day.

10. It is the responsibility of the receptionist to ensure that preauthorization are filled and

ensure communication is made to insurance companies for pre-authorization and

discharge of patients, immediately you are in receipt of either an inpatient insurance

covered clients preauthorization or a discharge summary.

Job Requirements

Required education : Diploma, Associate's degree

Required relevant work experience : 2 years

Required languages : English (Spoken : fluent Written : fluent)

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